ProProfs Chat is designed to equip you with powerful features that help you create a delightful support and sales experience for your customers. It is perfect for both beginners and professionals, small as well as enterprise.

Subscribe to our forever free plan (starts at $0) to kickstart your support process and build a delightful customer service experience for all.

Here’s a feature and price comparison between

ProProfs Chat vs Olark
Features
ProProfs Chat
Olark
Pricing
Starts at
$10/operator/month
Starts
$19/user/month
Storage
Unlimited
You’re on your own
Hosting
Free Hosting
(World-class hosting on IBM)
Yes
Designed For
Businesses
Businesses
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
Customer Support
Canned Responses
Yes (in-built)
Yes (Via API)
Customer Details
Yes (Via API)
Chat Tags
File Sharing
Delivery Status
Yes
(Track if a customer reads your message)
Chat Transfer
Chat Transcripts
24/7 Self-Help
Yes
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Integrations
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
Scalability
24/7 Support

Why Choose ProProfs?

  • Offer 24x7 Self-service With Live Chat & Knowledge Base Integration
    Offer 24x7 Self-service

    Help your visitors find answers to commonly asked questions in the chatbox before initiating a chat with our knowledge base integration.

  • Automate Live Chat Routing
    Automate Chat Routing

    ProProfs Chat helps you automate the chat routing process that enables your business to help visitors and offer a solution faster.

  • Announce Latest Updates WIth Live Chat Announcements
    Announce Latest Updates

    Use features like Announcement to display the latest product updates, sales, discounts, and more on your website. These help you pique customer interest and boost engagement.

  • Offer Native Language Live Chat Support
    Offer Native Language Support

    ProProfs Chat helps you enable your native language option to assist your operators in communicating seamlessly with your target audience.

  • Track Operator Performance Using Live Chat Reports
    Track Operator Performance

    Use in-depth live chat reports to understand how operators are performing with individual customers. Track their timesheets to track their productivity during the support process.

  • Live Chat Integrations
    50+ Integration Options

    With ProProfs Chat, get the option to integrate with your favorite platforms like Microsoft Dynamics 365, WordPress, Mailchimp, and others at the same time.

Here are some more Olark alternatives for you to explore:

1.Acquire
Acquire: Olark Alternative

Searching for a customer support tool that helps you nurture leads? Acquire is one of the best Olark live chat alternatives, enabling you to nurture visitors right from engagement to customer onboarding and that too in real-time. The live chat tool helps to qualify leads and route them to the right departments to reduce bounce rate. It also helps a business boost sales but also improve brand loyalty in the process.

Pricing: $38/month/user
2.Intercom
Intercom: Best Alternative to Olark

Another alternative you can consider to replace Olark is with Intercom. This live chat tool is known for helping organizations build personal relationships with their customers. It helps you understand the visitor patterns on the website and decide where you can intervene during the browsing experience. It even helps you improve lead growth and conversions at every stage of the customer lifecycle.

Pricing: $39/month/user
3.Drift
Drift: Olark Live Chat Alternative

Drift is another alternative to Olark, which is seen to be one of the fastest-growing customer support and service tools. As a user, you get the option to connect instantly with buyers and improve brand engagement. Your sales team can easily access the information captured on visitors and use it to create an excellent experience for customers. It also helps your business to offer product recommendations based on browsing patterns.

Pricing: $50/month+$20/user
4.LiveChat
LiveChat: Similar to Olark

Your search for a lead generation and conversion tool ends at LiveChat. As a customer support software, LiveChat helps your business identify market-qualified leads for you in real-time. You can capture and store this lead data in one of your favorite CRM integration options. Also, the tool is the perfect medium for your businesses to connect with its target audience and existing customers in a few clicks.

Pricing: $19/month/user
5.Kayako
Kayako: Olark Competitor

Want a live chat tool that helps you offer instant support experience to customers? Our final contender on the list, Kayako, can help you do that easily. It’s because of this reason that it is also considered to be a great Olark alternative in the market. As a customer service live chat software, Kayako helps your business understand what your visitors came looking for and if they found it on your website.

Pricing: $15/month/user

You can explore and make a conscious choice based on your requirements with that crisp list of Olark alternatives. In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience

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