In today’s fast-paced digital world, businesses constantly look for ways to streamline operations and improve customer experience. One solution that has gained traction in recent years is the use of Android chatbots. These chatbots are intelligent virtual assistants that help you communicate with customers and provide on-the-fly support, right on their mobile devices.
Imagine: A customer is trying to book a reservation at a restaurant, but the phone lines are busy, and they can’t get through. They then try to make a reservation online, but the website is slow and difficult to navigate. Frustrated, they abandon the process and take their business elsewhere.
This is where an Android chatbot comes in handy. It helps you provide customers with instant assistance and personalized recommendations on their Android phones. Customers can quickly and easily make reservations, place orders, and get answers to their questions without waiting on hold or navigating a complex website.
Let’s dive deeper and see how you can use them to upscale your business? We will also cover the 10 best Android chatbots that can help your business.
What Is a Chatbot App?
A chatbot is a powerful computer program that can be designed to hold human-like conversations with customers. By adding a chatbot to your Android app, you can assist customers 24×7, promote ongoing offers, share personalized product recommendations, notify app users about upcoming payments, and boost sales.
You can easily implement a chatbot on your website, iOS and Android apps, help center, SaaS products, and other digital platforms. With well-desgined bots, you can reduce response time, increase customer satisfaction, and boost sales through upselling and cross-selling strategies.
5 Practical Ways to Use Android Chatbot for Your Business
Android chatbots offer a new approach to drive your marketing strategy and improve your customer support system. Along with being incredibly effective at engaging your customers, they provide a host of features and advantages that your company can leverage to boost sales.
Given below are some of the ways you can use Android chatbots for your business:
1. Generate Qualified Leads
It is crucial to generate leads regularly if you operate an online business on Android platforms. That’s because leads are the gateway to sales which further translate into profit.
Android chatbots are best for gathering visitor information, and you don’t even need a team for this task. You can automate the lead qualification process and let your chatbot do all the heavy lifting.
Through multiple-choice and open-response questions, businesses can generate qualified leads and grow their sales pipeline without expanding their workforce. Rather than relying on traditional form-filling methods, this conversational approach encourages visitors to make decisions more quickly, increasing the likelihood of conversions.
2. Automate Customer Support
Chatbots allow you to automate your customer support processes by answering routine customer questions. They are capable of answering common questions, share self-help articles with customers, and even transfer chat to a human support when required. This results in improved customer experience and a 35% reduction in support tickets.
This kind of service is feasible when your business utilizes an Android chatbot. With an AI chatbot, you can automate customer service, educate the bot with FAQs, and guarantee prompt responses every time a customer asks a question.
3. Deliver Personalized Customer Experiences
The personalized conversation is the most important aspect of engaging with visitors and generating leads. Do you feel close to someone who calls you by your name or who treats you like a stranger? The answer is obvious.
Chatbots use pre-chat forms to gather basic customer information like name and email address to create a more personalized experience. They also utilize chat transcripts to access previous interactions to engage customers more efficiently per their preferences.
Finally, post-chat surveys serve as a way to gather important customer feedback, which helps in improving the customer experience.
4. Improve Customer Engagement Using Analytics
Your primary focus should always be engaging customers with your brand at every step of their journey. For this, you need to understand your customer’s likes and tastes. And that’s where chatbot analytics can help.
An Android chatbot will fetch you user information so you can follow their behavior and purchasing habits. Analytics can also help identify customer pain points and areas for improvement in the customer experience, allowing you to improve overall satisfaction.
5. Boost Your Marketing Efforts
Chatbots can also help you promote products and services, offer discounts and promotions, and increase brand awareness through social media integration and personalized marketing campaigns. By utilizing chatbots, you can streamline your marketing efforts, reach a wider audience, and increase sales and revenue.
How to Add Chatbot to Your Android App With ProProfs?
You can easily add a chatbot to your Android app using ProProfs Chat SDK. With this feature, you can chat with customers in real-time and solve their problems quickly.
Following are the steps to add chatbot to your Android app using ProProfs SDK:
The first step is to start the integration process in your Android Studio.
Step 1: Add the given JitPack repository to your root build.gradle at the end of repositories::
allprojects {
repositories {
…
maven { url ‘https://jitpack.io’ }
}
}
Step 2: Add the following dependency:
dependencies {
implementation ‘com.github.ProProfs-Workflow:chat_android_sdk:0.0.1’
}
Step 3: Go to “MainActivity” in the sidebar and insert the given code to add the chat project inside a layout to use SDK:
class MainActivity : AppCompatActivity() {
private var siteId: String = “<your-site-id>”
override fun onCreate(savedInstanceState: Bundle?) {
super.onCreate(savedInstanceState)
setContentView(R.layout.activity_main)
val layout = findViewById<LinearLayout>(R.id.layout_id)
val project = ProProfsChat(this, siteId).init()
layout.addView(project)
}
}
Step 4: Open your ProProfs Live Chat account and log in.
Step 5: Go to Channels > SDK, and enable the SDK using the toggle button.
Your Android app will be successfully integrated with ProProfs Chat SDK.
Proprofs Chat will look like this in your Android app:
That concludes the ProProfs Chat SDK installation for Android.
Why Do You Need to Add a Chat Widget to Your Android App?
Chat widgets for your Android apps can help you communicate with customers and solve their problems on-the-go. There are many more ways chat widgets can benefit you, some of which are stated below:
1. Marketing Automation
AI chatbots can help automate several operational processes and lessen the need for direct human intervention. You can reduce your reliance on manual labor and optimize your workflow by automating processes like lead generation and nurturing. This not only saves time but also promises efficiency in repetitive tasks.
2. Improves Customer Relations
Chatbots can improve customer relations by providing quick and personalized responses to customer queries. Since they are super fast and accessible 24×7, you can significantly reduce response time. They can also collect data on customer preferences and behavior to improve future interactions.
3. Widens Your Brand’s Reach
Chatbots offer an efficient way to extend your business’ reach by integrating with popular messaging platforms like Whatsapp, Slack, and Facebook messenger. This can help you engage with your customers where they are and provide support on the go.
4. Reduces the Burden of Your Internal Teams
An Android chatbot lets customers get immediate answers to their queries without waiting for a support team member. It can also be programmed to respond to frequently asked questions which can help reduce the support staff’s workload, allowing them to concentrate on more important tasks.
Read more: Top 15 Benefits of Chatbots for Your Business & Customers in 2023
What Are the 10 Best Chatbots for Android Apps?
Businesses are often confused about which chatbot to use, given the number of Android chatbots available in the market. So, we’ve put together a list of the top 10 android chatbot app to help you make a smart decision.
1. ProProfs Chatbot
Rating: 4.3/5
ProProfs Chatbot is a conversational tool that can automate your customer support processes. It can be easily deployed on websites and mobile applications across Android and iOS platforms.
This chatbot offers an advanced customizable interface that can help you create a conversation flow that matches the look and feel of your brand.
You can integrate it with your knowledge base and answer frequently asked questions on the go. You can also convert complex requests into tickets that operators can reply to once they are online, thanks to its integration with sibling tool – ProProfs Help Desk.
To ensure a better customer support experience, you can employ reports and analytics to assess bot performance and evaluate the relevance of customer interactions.
Key Features
- Engage visitors proactively with automated greetings
- Customize your chatbot to tune it with your brand voice
- Deliver round-the-clock support to level-up your customer service
- Capture customer feedback easily with post-chat surveys
- Compare and analyze bot performance using built-in reports
Pricing
Starts at $0 for a single operator (View pricing and compare plans).
2. Zendesk
Ratings: 3.8/5
Zendesk offers an AI-powered conversational chatbot that automates customer support tasks and enables businesses to deliver personalized and efficient customer experiences.
Its Android chatbot is equipped with a host of features such as natural language processing, sentiment analysis, and machine learning algorithms that enable it to understand customer queries and respond with accurate and relevant answers.
The chatbot can easily integrate with android devices and handle multiple conversations simultaneously. It can also escalate complex queries to human agents seamlessly. It also offers pre-built templates for common customer queries, customization options for branding, and real-time analytics to track and optimize the chatbot’s performance.
Key Features
- Maintain chats across channels using centralized agent workspace
- Personalize interaction by referring data from pre-chat forms
- Interact with multiple parties using the group messaging feature
- Offer multi-channel support for wider customer engagement
- Drive customer engagement through proactive messaging
Pricing
Starts from $49/user/month.
Read More - Best zendesk Chat Customer Support Alternatives
3. Drift
Ratings: 4.4/5
Drift is an AI-powered chatbot that offers a real-time dashboard to let you analyze customer conversations and operator performance.
Its deflection bots allow you to answer customer queries and create tickets. Custom chatbots offered by Drift let you create customized greetings and even route chats when needed.
Drift’s reporting feature gives you an in-depth insight into past interactions, CSAT scores, and the time taken to answer customer inquiries. You can even set an approximate expectation time when a live agent can join the conversation.
Key Features
- Access conversation data and operator performance using real-time dashboard
- Conduct personalized interactions by recognizing high-value accounts
- Engage and qualify leads with proactive chat initiation
- Enable self-service through knowledge base integration
- Book meetings easily for virtual event attendees
Pricing
Starts at $2500/month for small businesses and enterprises.
Read More - Drift Chatbot Alternatives In 2023
4. Tidio
Ratings: 4.3/5
Tidio’s chatbot offers an effective communication channel between you and your customers. It provides an interactive medium for customer engagement with over 35 pre-designed chatbot templates.
It also offers a product recommendation feature that can help your customers learn more about your products and services. You can also send automatic replies to messages that were missed and measure customer satisfaction with regular feedback.
Key Features
- Automatically qualify leads based on visitor behavior
- Easily customize chatbots using 35+ design templates
- Answer frequently asked questions using canned responses
- Analyze customer intent to deliver better responses
- Deliver uninterrupted customer support with 24×7 availability
Pricing
Starts from $32.5/user/month.
Read More - Top 11 Tidio Chat Competitors
5. Manychat
Ratings: 4.1/5
Manychat offers an AI-based chatbot that lets you automate conversions, engage prospects, get more leads, and boost your sales. With its Instagram DM automation, you can easily target your audience and deliver a flawless customer experience.
It even lets you deliver coupons, promotions, and newsletters through SMS or email. With its visual drag-and-drop interface, you can quickly create and automate dynamic conversations for Facebook Messenger and Instagram Direct Messages. This can foster connections and increase conversions. No prior coding knowledge is necessary.
Key Features
- Generate automatic responses to Facebook comments
- Analyze chatbot performance using detailed reports and analytics
- Easily access your chatbot by generating messenger link
- Expand your customer reach with multiple integrations
- Customize your chatbot with ready-to-use templates
Pricing
Get in touch with the company for a quote.
6. Wati
Ratings: 3.9/5
WATI is a comprehensive communication platform developed using the official APIs of WhatsApp. With WATI, you can manage all your customer support requirements on a single platform, eliminating the need for multiple tools.
Setting up and using WATI is simple and straightforward, as it has in-built integrations that are easy to use. WATI lets you improve your customer experience and achieve better response rates. It offers a reliable and robust platform to help you generate qualified leads and grow sales.
Key Features
- Access sales, marketing, and customer support data from a single place
- Route chats to specific support agents for better resolution of queries.
- Integrate with CRM, helpdesk, and other software to enhance customer support
- Answer queries in a go with no code drag-and-drop chatbot builder
- Upgrade your customer experience with timely customer feedback
Pricing
Starts at $29.3/user/month.
7. Chatfuel
Ratings: No ratings available
By attracting, interacting, and re-engaging with visitors to your website, Chatfuel helps you grow your overall business. With zero-code requirements, this chatbot software provides easy access to websites like Facebook and Instagram.
It enables automatic customer feedback, email collection, product recommendations, and FAQ responses. You can also segment, qualify, nurture, and export the gathered leads directly from Chatfuel.
Key Features
- Generate and manage leads easily using the leads management system
- Segment visitors using internal CRM system
- Automate business conversations with a no-code chatbot
- Automate custom replies by adding keywords
- Manage promotions using Instagram flow builder
Pricing
Starts at $14.99/user/month.
8. Appy Pie
Ratings: 4.2/5
Appy Pie lets you engage your website visitors in real-time and helps them make an informed choice about your products and services. It comes with a robust reporting system that provides useful insights into your customer’s behavior.
With limitless widget customization, it can customize your Android chatbot as per your brand’s preferences. Visitors can also provide feedback about their chat experience. The platform also provides analytics to help you track your chatbot’s performance and make data-driven decisions.
Key Features
- Optimize your sales team’s performance by accessing chat ratings
- Provide personalized experiences by optimizing visitor segmentation
- Approach and qualify leads by accessing detailed visitor list
- Access and analyze customer-related data through built-in reports
- Adopt an omni-channel approach to engage with customers
Pricing
Get in touch with the company for a quote.
9. Comm100
Comm100 is a chatbot software and automation tool that can help you interact and engage with your customers in real time. Voice bots offered by Comm100 use AI and NLP to communicate with your customers.
The tool enables you to provide prompt, round-the-clock support that most customers demand. It even allows chat routing to support agents using third-party providers like Zendesk Live Chat.
With detailed reporting and analytics, you can track important metrics such as queue length and wait times. The platform also provides insights into customer behavior, allowing you to optimize your chatbot for maximum effectiveness.
Key Features
- Optimize omnichannel support for better customer outreach
- Access customer data to offer tailored experience with CRM integration
- Automate FAQs, book meetings, and capture visitor information with Task bots
- Quickly respond to customer inquiries using Agent Assist feature
- Provide round-the-clock availability to customers
Pricing
Starts at $31/user/month.
10. Intercom
Ratings: 3.7/5
Intercom lets you speed up issue resolution, capture high-quality leads, and grow your pipeline with custom bots. Intercom’s chatbot can automate your workflows, link to your tech stack, or even act as an extension of your sales and customer support team. This can help you do tasks specifically tailored to your company’s needs.
These bots can generate high-quality leads by starting conversations with your customers when they go live on your website. They are programmed to ask the right questions to gather valuable customer information, allowing quick and efficient customer assistance. This can save your team a lot of time and effort.
Key Features
- Offers multi-channel support for a consistent customer experience
- Upgrade your capabilities seamlessly with over 350 integrations
- Target prospects based on past engagements using chat transcripts
- Offer automated greetings with personalized messages
- Deliver on-the-go chat experience with a zero-code chatbot builder
Pricing
- Get in touch with the company for a quote.
Read More - 10 Best Alternative To Intercom
Get the Best Android Chatbot for Your Business
Today, customers expect instant support and assistance, no matter where they are or what device they’re using. Mobile app users, in particular, demand a seamless experience that allows them to quickly and easily get the help they need.
Android chatbots can help you offer this by automating customer support and delivering personalized customer experience,
When it comes to the best Android chatbot options available, ProProfs Chatbot is a great choice to consider. It provides advanced customization options and seamless integration with popular platforms.
Zendesk is another good tool you can opt for. It has a user-friendly interface and advanced features but can be a little pricey.
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