Delight Customers with Live Chat, Chatbots, Tickets, & More

Offer instant customer support & improve conversion rates
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Customer Communication Simplified

Offer live chat support to increase conversions
Why ProProfs
  • tick ProProfs chat tick Millions of happy users
  • tick ProProfs chat tick Trusted by leading companies
  • tick ProProfs chat tick Hosted with IBM
  • tick ProProfs chat tick Reliable system uptime
  • tick ProProfs chat tick 24/7 helpful tech support
Make Customers Happy
Chatbots & Automations
Increase conversion with Chatbot & live chat
  • tick ProProfs chat tick Automate 24x7 support with Chatbot
  • tick ProProfs chat tick Initiate chats on specific customer behaviors
  • tick ProProfs chat tick Chat faster with canned responses
  • tick ProProfs chat tick Allow call-back requests when operators are offline
  • tick ProProfs chat tick Route visitors to the right department
  • tick ProProfs chat tick Capture leads with pre-chat form
  • tick ProProfs chat tick Gather feedback with post-chat surveys
Watch: How ProProfs Can help you automate customer service
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Design to Suit Your Brand
Brand your live chat with your own logo, colors & graphics
  • tick ProProfs chat tick Select ready-made templates or customize with CSS
  • tick ProProfs chat tick Insert your own graphics
  • tick ProProfs chat tick Customize your chat window
  • tick ProProfs chat tick Choose where your chat icons appear
  • tick ProProfs chat tick Grab attention with eye-catching icons or team photos
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100+ Settings & Integrations
Your live chat, your way. Integrate with popular tools, SSL & more
  • tick ProProfs chat tick Customize chat codes
  • tick ProProfs chat tick Explore powerful integrations
  • tick ProProfs chat tick Manage multiple departments & groups
  • tick ProProfs chat tick Optimize marketing & ad campaigns
  • tick ProProfs chat tick Track reports in Google Analytics
  • tick ProProfs chat tick Send customer data to Salesforce
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Self HelpBetter Together
Live Chat + Self-Help
Reduce tickets by up to 80% with knowledge base & chat integration
  • tick ProProfs chat tick Build internal KB for agents & public KB for customers
  • tick ProProfs chat tick Show popular, relevant articles in the chat window
  • tick ProProfs chat tick Let users switch to operator help if needed
  • tick ProProfs chat tick Improve internal communication & boost productivity
  • tick ProProfs chat tick Increase responsiveness & reduce costs
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Reports & Analytics
Track chat performance easily and efficiently
  • tick ProProfs chat tick Monitor your visitors’ activities
  • tick ProProfs chat tick Easily manage your team
  • tick ProProfs chat tick View chat rating reports
  • tick ProProfs chat tick Track hourly chat statistics
  • tick ProProfs chat tick Use tags to label your chats
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Anywhere, Anytime
Stay connected with customers at all times
  • tick ProProfs chat tick Native apps for Windows & Mac
  • tick ProProfs chat tick Web, mobile & tablet compatible
  • tick ProProfs chat tick Works perfectly on any browser & OS
  • tick ProProfs chat tick Fits all mobile screen sizes
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We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

Why ProProfs is the Best Live Chat Software

Easy to Install

All our products are designed to be simple and powerful to keep customers delighted. To get started with our live chat software, all you need to do is sign up for the product, add the code to your website and begin providing instant support to your visitors.

Complete Support Solution Including Knowledge Base, Help Desk & CRM Integrations

ProProfs is the only live chat software that provides ticketing, live chat, knowledge base, survey tools, and CRM integrations all in a package. As an individual product, each of these tools is powerful, but when used together, they provide a comprehensive customer support solution.

Instant & Delightful Support From Real Operators

We do not like to leave our customers waiting for a real person to provide support. That’s because we believe in building delightful customer support for every customer. You can get in touch with our operators via chat, email and phone to get hands-on help when needed.

Loved by Leading Brands

Our live chat software is built to grow along with your business. We’ve been working on all our products for the past 10 years, and they are used by reputed brands like Sony, Dell, Cisco, and DHL.

Your Customers Will be Delighted

Keep your customers delighted with 24/7 support services using our live chat software. Convert your customers into brand promoters with live chat, ticketing, knowledge base, and other vital tools.

Capture Leads Effectively

As one of the best live chat software solutions, ProProfs integrates with various powerful CRM, Help Desk, and Email Marketing platforms that help your business get access to visitor information and maintain flawless customer records.

Loaded With Features That Your Business Needs

ProProfs Live Chat Software is loaded with all the features that you need to run a delightful customer support process. Right from chat routing to greetings, your communication will be more organized and answered on time.

Customize Your Chat to Meet Customers’ Expectations

You can customize your chat to prevent customers from waiting in queue and get answers to their questions instantly. You can also streamline your support by creating canned message templates that help to reduce response time.

Add Brand Logo to Customer-facing Support

To give your chat window the look and feel of your brand, you can add the company logo and colors to improve consistent branding. The same is true for your knowledge base, help desk, and customer surveys to build a fully-integrated customer support solution.

Simple Pricing For All Users

We have simple and straightforward pricing and a 100% guarantee because we think our customers deserve that. There are no per-use fees, and no usage fees. You choose the package that fits your needs, and you know exactly what you’re going to spend right up front. There are no hidden fees, and no surprises at the end of the month.

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