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Why ProProfs

  • Millions of happy users
  • Trusted by leading companies
  • Hosted with IBM
  • Reliable system uptime
  • 24/7 helpful tech support
Make Customers Happy
ChatbotsChatbots

Chatbots & Automations

Increase conversion with Chatbot & live chat

Watch: How ProProfs Can help you automate customer serviceWatch: How ProProfs Can help you automate customer service
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DesignDesign

Design to Suit Your Brand

Brand your live chat with your own logo, colors & graphics

  • Select ready-made templates or customize with CSS
  • Insert your own graphics
  • Customize your chat window
  • Choose where your chat icons appear
  • Grab attention with eye-catching icons or team photos
ConfigureConfigure

100+ Settings & Integrations

Your live chat, your way. Integrate with popular tools, SSL & more

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Self HelpBetter Together

Live Chat + Self-Help

Reduce tickets by up to 80% with knowledge base & chat integration

  • Build internal KB for agents & public KB for customers
  • Show popular, relevant articles in the chat window
  • Let users switch to operator help if needed
  • Improve internal communication & boost productivity
  • Increase responsiveness & reduce costs
ReportsReports

Reports & Analytics

Track chat performance easily and efficiently

  • Monitor your visitors’ activities
  • Easily manage your team
  • View chat rating reports
  • Track hourly chat statistics
  • Use tags to label your chats
MobileMobile

Anywhere, Anytime

Stay connected with customers at all times

  • Native apps for Windows & Mac
  • Web, mobile & tablet compatible
  • Works perfectly on any browser & OS
  • Fits all mobile screen sizes

We believe software should make you happy.

Our chat software is easy to use and backed by awesome support. Call us, chat with us, use our knowledge base or open a ticket and we'll get right back to you!

Why ProProfs is the Best Live Chat Software


1
Easy to Install

All our products are designed to be simple and powerful to keep customers delighted. To get started with our live chat software, all you need to do is sign up for the product, add the code to your website and begin providing instant support to your visitors.

2
Complete Support Solution Including Knowledge Base, Help Desk & CRM Integrations

ProProfs is the only live chat software that provides ticketing, live chat, knowledge base, survey tools, and CRM integrations all in a package. As an individual product, each of these tools is powerful, but when used together, they provide a comprehensive customer support solution.

3
Instant & Delightful Support From Real Operators

We do not like to leave our customers waiting for a real person to provide support. That’s because we believe in building delightful customer support for every customer. You can get in touch with our operators via chat, email and phone to get hands-on help when needed.

4
Loved by Leading Brands

Our live chat software is built to grow along with your business. We’ve been working on all our products for the past 10 years, and they are used by reputed brands like Sony, Dell, Cisco, and DHL.

5
Your Customers Will be Delighted

Keep your customers delighted with 24/7 support services using our live chat software. Convert your customers into brand promoters with live chat, ticketing, knowledge base, and other vital tools.

6
Capture Leads Effectively

As one of the best live chat software solutions, ProProfs integrates with various powerful CRM, Help Desk, and Email Marketing platforms that help your business get access to visitor information and maintain flawless customer records.

7
Loaded With Features That Your Business Needs

ProProfs Live Chat Software is loaded with all the features that you need to run a delightful customer support process. Right from chat routing to greetings, your communication will be more organized and answered on time.

8
Customize Your Chat to Meet Customers’ Expectations

You can customize your chat to prevent customers from waiting in queue and get answers to their questions instantly. You can also streamline your support by creating canned message templates that help to reduce response time.

9
Add Brand Logo to Customer-facing Support

To give your chat window the look and feel of your brand, you can add the company logo and colors to improve consistent branding. The same is true for your knowledge base, help desk, and customer surveys to build a fully-integrated customer support solution.

10
Simple Pricing For All Users

We have simple and straightforward pricing and a 100% guarantee because we think our customers deserve that. There are no per-use fees, and no usage fees. You choose the package that fits your needs, and you know exactly what you’re going to spend right up front. There are no hidden fees, and no surprises at the end of the month.

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ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
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ProProfs Chat Software Reviews on SaasGenius
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