10 Best BigCommerce Live Chat Apps in 2022

Best BigCommerce Live Chat solutions

Want to skyrocket your BigCommerce store sales as you streamline your customer service and support process for future experiences? 

How about adding a live chat to your Bigcommerce store?

If you own an eCommerce store, we understand that you just don’t want to boost your sales but also ramp up your customer service experience. For such BigCommerce store owners, live chat can prove to be beneficial. Adding a live chat to eCommerce stores can help you reduce cart abandonment rates and retain customers successfully.

As important it seems to add this tool to your BigCommerce store, you can’t subscribe to just any live chat solution. What’s worse, there are too many live chat options in the marketplace that can leave you confused.

But don’t worry, as we’re here to help. We’ve built a quick guide that’ll help you choose the best BigCommerce live chat app. Here’s what you can explore in the guide:

A Quick Look at the Top BigCommerce Live Apps & Their Features

Product Features Pricing
  • ProProfs Chat
  • Automates incoming conversations
  • Makes you proactive with greetings
  • Provides detailed reports
  • Offers 100+ customization options
    • Essentials Plan: $10/user/mon
    • Premium Plan: $15/user/mon
    • Enterprise Plan: Request a quote
      • Zendesk
      • Supports a chatbot
      • Sends alerts for incoming
      • Routes chat automatically
      • Shows product recommendations
        • Foundational Support Plan: $19/agent/mon
        • Suite Team Plan: $49/agent/mon
        • Suite Growth Plan: $79/agent/mon
        • Suite Professional Plan: $99/agent/mon
          • LiveChat
          • Sends targeted messages
          • Provides message sneak-peak
          • Comes with an internal ticketing system
          • Offers 200+ integrations
            • Starter Plan: $16/agent/mon
            • Team Plan: $$33/agent/mon
            • Business Plan: $50/agent/mon
            • Enterprise Plan: Request a quote
              • Olark
              • Offers multiple customization options
              • Automates with chatbot
              • Shows actionable insights
              • Enhances using integrations
                • Starts at $29/user/mon.
                  • HappyFox Chat
                  • Translates chats in real-time
                  • Queues chats in case of delay
                  • Defines work hours for businesses
                  • Saves your time with canned responses
                    • Starter Plan: $29/mon
                    • Growth Plan: $49/mon
                    • Scale Plan: $149/mon
                    • Scale Plus Plan: $299/mon
                      • Tidio
                      • Makes sales automation possible
                      • Builds multichannel communication platform
                      • Tracks customer data at all steps
                      • Triggers proactive chats
                        • Free Plan: $0/mon
                        • Chatbots Plan: $39/mon
                        • Communicator Plan: $15/mon
                        • Mailing Plan: $25/mon
                          • Re:amaze
                          • Sends targeted messages
                          • Uses chatbot to answer questions
                          • Helps you Peek when visitors typing
                          • Offers detailed reports
                            • Basic Plan: $29/member/month
                            • Pro Plan: $49/member/month
                            • Plus Plan: $69/member/month
                              • Userlike
                              • Offers a chatbot for automation
                              • Stores customer database
                              • Helps to customize branding
                              • Uses canned messages for faster response
                                • Free Plan: $0/mon
                                • Team Plan: $90/mon
                                • Corporate Plan: $290/mon
                                • Business Plan: $720/mon
                                  • Jivochat
                                  • Integrates with messaging platforms
                                  • Helps you make video calls
                                  • Supports real-time automation
                                  • Offers callbacks to customers
                                    • Basic Version Plan: $0/5 agents/mon
                                    • Professional Version Plan: $7.04/agent/mon
                                      • Chatra
                                      • Offers chatbots for instant support
                                      • Captured detailed visitor information
                                      • Helps you view shopping cart contents
                                      • Helps you save replies
                                        • Free Plan: $0/agent/month
                                        • Essential Plan: $17/agent/month
                                        • Pro Plan: $23/agent/month

                                          What is Live Chat for BigCommerce?

                                          A live chat for BigCommerce can help eCommerce store owners improve engagement with website visitors. That’s not all. It also allows you to identify prospective buyers and proactively engage with buyers about abandoning their carts.

                                          With this customer support tool, you can also identify significant pain points your buyers end up facing when purchasing from your store and develop better retention strategies. As beneficial as this sounds, this isn’t the only benefit BigCommerce chat has to offer to its users. Let’s explore other convincing reasons why it is crucial for your BigCommerce store.

                                          Why Should You Add a Live Chat to Your BigCommerce Store?

                                          Yes, a BigCommerce live chat app can help you boost engagement, reduce cart abandonment, and know your buyers more closely. But there’s a lot more it can do for your eCommerce business than meets the eye. Let’s explore these benefits more closely.

                                          • Connects you right away with visitors. Live chat apps are always known for their speed. They are fast when compared to phone support. Live chat connects prospects or buyers to an available operator right away. You save time and so does your customer during the support process.
                                          • Makes your operators more productive. That’s right; live chat also helps your sales and support operator teams be more effective. They can manage more customers simultaneously while maintaining a good conversation experience with them.
                                          • Gives you insights into what the buyer is typing during an ongoing chat. This allows your operators to anticipate what the customer plans to share next during the conversation and prepare an answer simultaneously. This way, they can be prompt at responding to chats.
                                          • Gives you the room to personalize the conversation and purchasing experience for the buyers. One of the biggest advantages of using a live chat for eCommerce purposes is its ability to provide operators with information that helps them personalize conversations. Live chat captures all browsing patterns and previous support experiences that help operators build better conversations with buyers.
                                          • Showcases product recommendations or makes announcements for marketing and sales purposes. Let’s give this support tool another credit for proving beneficial from a marketing and sales perspective. It allows you to show product recommendations to visitors or keeps them informed about upcoming deals and sales through announcements.

                                          Recommended Read: 14 Convincing Benefits of Live Chat for eCommerce


                                          Five Things to Consider When Choosing the Best BigCommerce Live Chat App

                                          Such benefits do encourage businesses to invest in support and sales tools like live chat. However, there are too many live chat solutions on the market that are sure to leave you confused. And we don’t wish to see you facing the same confusion. 

                                          We’ve created a quick checklist of five important aspects that you need to consider when searching for the best live chat for the BigCommerce store. 

                                          • Should Have a Chatbot

                                          Let’s accept one fact that automated support is as important as human support. True, chatbots can’t resolve everything, but they certainly reduce the weight of resolving multiple issues simultaneously. Look for live chat that comes with an in-built chatbot feature or has a native chatbot app that integrates seamlessly with the live chat.

                                          • Must-Have Basic Features

                                          Features like canned responses, chat routing, reports, monitoring of visitors, and forms (both pre-chat and post-chat) should be a part of the package. Setting business hours or blocking IP addresses is part of the essential feature list. If your live chat choice doesn’t have them, move on to other options.

                                          • Let’s Not Forget Integrations

                                          Another thing that you need to check out when finalizing the chat tool is how effectively it can integrate with multiple platforms. Let’s not rule out the fact that integrations can enhance the performance of your live chat and that of your team.

                                          • Check if it Fits the Bill

                                          Yes, you need a live chat. It is an essential aspect of your sales and support process. But let’s settle with one that matches your budget. You have other operations under the support and sales process that would require an extra budget. That’s why it is important to set a budget that you should spend on buying the subscription to the live chat software. This way, you won’t go overboard.

                                          • Never Goes Out of Customization Options

                                          When using a live chat, you may feel the need to update the chat widget or make changes to its appearance as per the response you receive from the visitors. That’s when customization options prove beneficial. You can create a chat widget that matches the expectations of your customers or store visitors.

                                          These factors should be considered while you search for BigCommerce live chat app. That said, we don’t plan to stop here. We understand that shortlisting the best options for chat can also be a challenging task. That’s why we’ve built a quick list that you can refer to and shortlist a live chat that matches your expectations.

                                          10 Awesome Live Chat Apps for BigCommerce [Reviewed]

                                          This section helps you identify some of the best live chat solutions for BigCommerce store owners. The team reviewed them based on their features and online feedback. So let’s get started.

                                          1. ProProfs Chat

                                          proprofs chat- live chat tool for bigcommerce store

                                          ProProfs Chat is known for providing the best live chat solution to its users as it helps them connect and engage with website visitors at lightning speed. It proactively sends messages that catch the visitor’s attention and encourage them to engage further. It even predicts what buyers might be typing during an ongoing conversation, therefore, giving operators the time to prepare for a response and reply faster. 

                                          What’s more, it supports a chatbot that enables you to handle customer queries even when operators aren’t online. That’s not all. Users also get access to 100+ customization settings and 50+ integration options, so that you can build your live chat as you want.

                                          Five Key Features to Consider:

                                          Pros:

                                          One of the best aspects of ProProfs Chat is that it helps you announce upcoming events, sales, discounts, and deals hassle-free. This announcement feature is quite rare in live chat solutions, and only a few offer this feature. 

                                          Cons:

                                          They need to add more chat widget templates so that their users can avoid creating one from the settings option from scratch. 

                                          Pricing:

                                          • Essentials Plan: $10/operator/month
                                          • Premium Plan: $15/operator/month
                                          • Enterprise Plan: Request a quote

                                          2. Zendesk

                                          zendesk- bigcommerce live chat app

                                          Zendesk is another tool we’ve added to our best BigCommerce live chat solutions list. Unlike its competitors, this live chat solution is focused on building rich conversational experiences between its users and their customers. It even makes an on-the-go conversational experience possible with the help of its mobile app. If that’s got you excited, its ability to route chats automatically or escalate urgent cases to other teams will seem like icing on the cake. 

                                          Five Key Features to Consider:

                                          • Supports a chatbot
                                          • Sends alerts for incoming chats
                                          • Routes chat automatically
                                          • Shows product recommendations
                                          • Escalates urgent chats to relevant teams

                                          Pros:

                                          It is a feature-rich product that helps your business understand incoming customer issues and enables you to resolve them faster.

                                          Cons:

                                          Zendesk fails to export the necessary data when needed. This hampers the experience for admins who wish to share reports as files with the management.

                                          Pricing:

                                          • Foundational Support Plan: $19/agent/mon
                                          • Suite Team Plan: $49/agent/mon
                                          • Suite Growth Plan: $79/agent/mon
                                          • Suite Professional Plan: $99/agent/mon

                                          3. LiveChat

                                          live chat- BigCommerce Live Chat tool

                                          LiveChat is another top pick we’d like you to consider. It’s easy to use and an affordable option for many small business owners. Once integrated with your BigCommerce store, it’ll be easier for your eCommerce business to understand what your visitors came looking for and how they can be approached. It helps you become proactive and allows your team to identify areas with more chances of a cart getting abandoned.

                                          Five Key Features to Consider:

                                          • Sends targeted messages
                                          • Provides message sneak-peak
                                          • Comes with an internal ticketing system
                                          • Delivers detailed reports
                                          • Offers 200+ integrations

                                          Pros:

                                          It has an easy-to-use interface that helps its users learn the tool faster and require less support during the onboarding process.

                                          Cons:

                                          One of the most significant downsides of Live Chat is the lag many of its existing users face. Users have faced a repeated delay in sending responses or receiving updates on incoming chats.

                                          Pricing:

                                          • Starter Plan: $16/agent/mon
                                          • Team Plan: $$33/agent/mon
                                          • Business Plan: $50/agent/mon
                                          • Enterprise Plan: Request a quote

                                          4. Olark

                                          Olark- BigCommerce chat software

                                          Olark is another BigCommerce live chat app that your business can check out. This live chat software is simple and easy to use, making its learning curve relatively hassle-free for its users. It is popular for its customization options for the chat widget and its newly introduced chatbot feature. What’s more, it helps your admins understand how each operator performs during each chat and identify better ways to improve their performance.

                                          Five Key Features to Consider:

                                          • Offers multiple customization options
                                          • Automates with chatbot
                                          • Generates in-depth reports
                                          • Shows actionable insights
                                          • Enhances using integrations

                                          Pros:

                                          Many of their customers have found both operator window and customer window quite engaging. The operator window has helped users save time and provide a better support experience to customers.

                                          Cons:

                                          It fails to share files like images to customers or prospects during an ongoing conversation, which seems to be one of the biggest issues with this tool.

                                          Pricing:

                                          Starts at $29/user/mon.

                                          5. HappyFox Chat

                                          HappyFox Chat- bigcommerce live chat software

                                          HappyFox Chat helps its users assist website visitors in seconds. They are known for helping their customers build a branded chat widget that can be customized at any given point. It even helps you to conduct unlimited chats no matter what plan you are using. This proves beneficial for the eCommerce business because they have more buyers visiting their website and engaging with their product line. Their agent UI is also one of the key highlights as it grabs every detail possible of the visitor to help agents build a personalized experience for visitors.

                                          Five Key Features to Consider:

                                          • Translates chats in real-time
                                          • Queues chats in case of delay
                                          • Defines work hours for businesses
                                          • Offers multiple customization options
                                          • Saves your time with canned responses

                                          Pros:

                                          One of the biggest advantages of using HappyFox Chat is that it offers unlimited agents no matter what plan you are using.

                                          Cons:

                                          Features like taking remote screenshots or co-browsing are still missing from this live chat software. 

                                          Pricing:

                                          • Starter Plan: $29/mon
                                          • Growth Plan: $49/mon
                                          • Scale Plan: $149/mon
                                          • Scale Plus Plan: $299/mon

                                          6. Tidio

                                          Tidio- SaaS live chat solution for bigcommerce

                                          Tidio, a SaaS live chat solution, is also one of our top picks on the list. Users can deliver a 24×7 support and sales experience to interested buyers on their eCommerce website using this live chat software. It allows you to build a multichannel communication platform as it integrates with many conversational tools without any coding knowledge. Like many live chat solutions in the list, this one also offers customization options for the chat widget. This lets you build a chat widget that visitors find attractive as well as engaging.

                                          Five Key Features to Consider:

                                          • Makes sales automation possible
                                          • Builds multichannel communication platform
                                          • Tracks customer data at all steps
                                          • Triggers proactive chats
                                          • Responds faster with canned messages

                                          Pros:

                                          Tidio offers an amazing customer support experience to its users. Many existing customers have commended their efforts to be prompt and resolve an issue faster.

                                          Cons:

                                          One of the downsides of using Tidio is that it starts charging a lot after reaching the plan’s user limit. 

                                          Pricing:

                                          • Free Plan: $0/mon
                                          • Chatbots Plan: $39/mon
                                          • Communicator Plan: $15/mon
                                          • Mailing Plan: $25/mon

                                          7. Re:amaze

                                          re:amaze- live chat software for bigcommerce website

                                          Re:amaze is also known for being one of the top live chat software in the market. With this live chat software, you get access to its instant support features like a chatbot, proactive messaging, and much more. That’s not all. You also get access to their knowledge base and help desk. Their knowledge base integration can help you show relevant articles in the chat widget and create tickets for missed chats.

                                          Five Key Features to Consider:

                                          • Sends targeted messages
                                          • Uses chatbot to answer questions
                                          • Helps you Peek when visitors are typing
                                          • Shows common questions before a chat starts
                                          • Offers detailed reports

                                          Pros:

                                          What’s likable about this live chat software is that it offers other functionalities besides live chat. These include the help desk and knowledge base.

                                          Cons:

                                          Their mobile app tends to crash quite frequently, which makes it difficult for businesses to offer support on the go.

                                          Pricing:

                                          • Basic Plan: $29/member/month
                                          • Pro Plan: $49/member/month
                                          • Plus Plan: $69/member/month

                                          8. Userlike

                                          Userlike- live chat & chatbot support tool for bigcommerce store

                                          Userlike claims to help eCommerce owners convert buyers into long-term customers. It does so by offering a chatbot alongside its live chat functionalities. It automates support in the absence of operators and helps businesses to answer frequently asked questions via their chatbot functionality. They also speed up the response time by using canned messages. This keeps visitors engaged in a conversation while operators manage other chats simultaneously.

                                          Five Key Features to Consider:

                                          • Offers a chatbot for automation
                                          • Stores customer database
                                          • Helps to customize branding
                                          • Uses canned messages for faster response
                                          • Offers detailed analytics

                                          Pros:

                                          It is quite fast at catching customer feedback and displaying it to make it easier for users to understand where they went wrong and what worked for them.

                                          Cons:

                                          They should introduce a mobile app for their users to help them offer support to customers on the go.

                                          Pricing:

                                          • Free Plan: $0/mon
                                          • Team Plan: $90/mon
                                          • Corporate Plan: $290/mon
                                          • Business Plan: $720/mon

                                          9. JivoChat

                                          JivoChat- live chat solution for bigcommerce website

                                          JivoChat is one of the best chat solutions that help you create a multichannel support platform for your eCommerce business. This live chat solution offers integrations with multiple communication platforms like WhatsApp, Telegram, Instagram, Viber, Facebook, and the list goes on. You can also initiate a conversation if you see that a buyer is stuck on a particular page for long and help them arrive at a purchasing decision. 

                                          Five Key Features to Consider:

                                          • Integrates with messaging platforms
                                          • Helps you make video calls
                                          • Supports real-time automation
                                          • Offers callbacks to customers
                                          • Provides phone support

                                          Pros:

                                          You will undoubtedly find Jivochat an all-rounder as it offers multiple services like integrations, chatbot, CRM, callback, and more besides live chat functionality.

                                          Cons:

                                          The backend of this tool is quite tough to understand. What’s more, the chatbox pops up more frequently, hampering visitors’ experience while browsing.

                                          Pricing:

                                          • Basic Version Plan: $0/5 agents/mon
                                          • Professional Version Plan: $7.04/agent/mon

                                          10. Chatra

                                          Chatra- BigCommerce live chat app

                                          Chatra is our final pick as the BigCommerce live chat app. This tool is known for boosting sales by answering incoming questions from prospects. It even offers a chatbot to help eCommerce businesses to answer routine questions like order details or delivery updates. You can also use their mobile app to support visitors requesting support anytime, anywhere.  It even helps you see who is browsing your website currently and which web page.

                                          Five Key Features to Consider:

                                          • Offers chatbots for instant support
                                          • Captured detailed visitor information
                                          • Helps you view shopping cart contents
                                          • Supports mobile app for iOS & Android
                                          • Helps you save replies

                                          Pros:

                                          Chatra offers a simple backend that makes it easier for operators to start right away with the support process the moment it gets added to the suite.

                                          Cons:

                                          Like LiveChat, Chatra also lags in its performance, making it difficult for operators to seem professional and send faster responses to prospects and customers alike.

                                          Pricing:

                                          • Free Plan: $0/agent/month
                                          • Essential Plan: $17/agent/month
                                          • Pro Plan: $23/agent/month

                                          Compare & Choose the Top BigCommerce Live Chat Solution

                                          We understand that simply getting these suggestions can leave you confused. That’s okay. We’ve also created a comparison table that will help you know which tool would prove to be beneficial for your business. Here’s the comparison chart.

                                          Product Chatbots Announcement Integrations Automatic Routing Proactive Messages
                                          ProProfs Chat Yes Yes Yes Yes Yes
                                          Zendesk Yes No Yes No Yes
                                          LiveChat Yes No Yes Yes Yes
                                          Olark Yes No Yes No Yes
                                          HappyFox Chat Yes No Yes Yes Yes
                                          Tidio Yes No Yes Yes No
                                          Re:amaze Yes No Yes Yes Yes
                                          Userlike Yes No Yes Yes No
                                          Jivochat Yes No Yes Yes Yes
                                          Chatra Yes No Yes Yes Yes

                                          After the comparison, we’ve concluded that tools like ProProfs Chat seem more efficient as a BigCommerce live chat system. That’s because ProProfs offers access to basic features and is advanced simultaneously. What’s more, it even offers you features like announcements that can help you boost engagement and identify upsell opportunities for our eCommerce business.

                                          But that’s our conclusion; yours may differ. However, our team hopes that we’ve led you to great options that enable your eCommerce store to boost sales and streamline support at the same time.

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                                          About the author

                                          Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn