Recent Articles

9 Ways Your Customer Communication Can Increase Referrals

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
It’s no secret that businesses put a lot of effort into finding new customers. However, putting effort towards returning customers can turn out to be more beneficial. In fact, studies show that repeat customers tend to spend more money than new customers. On top of that, they’re likely to refer your business to their friends....
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12 Do’s & Don’ts of Live Chat Support for Your Website

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Live chat is undeniably one of the leading tools that promises instant messaging and high convenience. No wonder the global live chat software market is estimated to reach a whopping $987.3 million by 2023! Today’s customers do not have the patience to listen to the irritating elevator music on loop while on hold or wait...
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How to Increase Online Sales Using Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Customer acquisition and conversion strategies have been through remarkable rounds of innovations in the last few years. Online businesses are constantly trying to leverage their sales and business by using social media platforms to their full potential. They are trying their best to get the right brand messaging across while connecting efficiently with every single...
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100+ Live Chat Canned Responses for Support, Sales & Everything In Between

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 19 Feb, 2025
Struggling to keep up with the relentless tide of customer inquiries? You’re not alone!  In the digital age, where instant gratification is the norm, the pressure to respond swiftly and effectively to customer messages can be overwhelming.  Enter live chat canned responses! These pre-written messages are the perfect solution for delivering quick, accurate, and consistent...
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Ever Considered Adding a Live Chat to Your Digital Classroom

Written by Updated: 24 Feb, 2025
The “chalk and blackboard” model ruled the education sector until digital classrooms took the world by storm. The offline model has many limitations such as attending a physical classroom and paying for hefty accommodation if someone is moving across cities. The digital model, on the other hand, is convenient and a participant can learn any...
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6 Reasons to Use Live Chat Support Software

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
What is the burning desire of every business? Increase market share through customer loyalty! What is the major cause of losing customers in an e-commerce environment? Unaddressed customer “pain points”. Pain points are the chronic issues (or even new ones) that have been unresolved for extended periods of time. Business analytics and data mining reports...
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10 Things Never to Say to a Customer on Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
My first full-time job as a grown-up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident. So,...
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7 Tips to Reap the Best out of ProProfs Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...
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Transform Your Small Business To Enterprise Business With Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...
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