Looking for the Best Pure Chat Alternative?

ProProfs, a cloud-based support chat software, is built to engage and delight your customers with an instant and seamless experience. The responsive live chat tool is designed to simplify the support and sales process for your business.

Delight customers with instant support

Monitor visitor browsing patterns

Capture qualified leads & boost sales

Get insightful reports & analytics

Get Started with ProProfs Live Chat Software for FreeOr Get a Demo

ProProfs Chat offers everything your team needs to create delightful support and sales experiences. The responsive live support software comes loaded with all the bells and whistles, is customizable based on your individual business needs and equips your operators so they can instantly resolve questions from your globally distributed customers.

ProProfs Chat is perfect for both beginners and professionals, small as well as enterprise users. Best of all, it starts at $0 (forever free plan).

Detailed Features Comparison

ProProfs Chat vs Pure Chat

Features

Pricing

Starts at
$10/user/month

Starts at
$39/user/month

Storage

Unlimited

You’re on your own

Hosting

Free Hosting
(World-class hosting on IBM)

You’re on your own

Designed For

Businesses

Installation & IT Support

Not required
(Cloud-Hosted)

Not required

Customer Support

Canned Responses

Yes
(in-built)

Customer Details

Chat Tags

File Sharing

Delivery Status

Yes
(Track if a customer reads your message)

Chat Transfer

Chat Transcripts

24x7 Self-Help

Yes
(Reduce support tickets by up to 80%)

Pre-Chat Form

Customer Engagement

Customization & Branding

Ticketing System

Reports & Analytics

Smart APIs

Integrations

Coding & Customization Knowledge

Team Management

Customer Feedback

Anytime, Anywhere

Security & Permissions

Scalability

24x7 Support

Start Your Free TrialOr Get a Demo

Why Choose ProProfs?

Enable Internal Collaboration
Improve internal team collaboration for your operators during an ongoing chat with features like operator-to-operator chat.
Engage Visitors with Announcements
Let your visitors know what’s new with your brand or what’s in store for them on their first purchase with you by enabling the Announcement feature.

Offer Self-help
Reduce support tickets by up to 80% with knowledge base and ProProfs Chat integration. Your visitors will see relevant article links once they click on the chat icon.
Autoroute Visitors
ProProfs Chat helps you reduce the resolution time for your visitors by routing them to the right department automatically.

Initiate Proactive Conversations
Monitor your visitors and initiate a conversation with them using Chat Greetings to proactively engage them on your website. It will help you make them stay longer.

Build Your Support Stack
Get access to a complete support stack for your business with ProProfs Chat. You get free integration with native apps - ProProfs Survey Maker, ProProfs Help Desk & ProProfs Knowledge Base.

Here are some more Pure Chat alternatives for you to explore:

1.Olark

Our first suggestion for a Pure Chat alternative is Olark. This live support software helps you initiate simple interactions with visitors while allowing your operators to actively monitor their browsing behavior. That’s not all. You can even offer proactive support to a visitor in case they’ve been on a page for long. This practice helps your business reduce bounce rates and improve conversions.

Pricing: $19/month/user

2.LiveChat

Looking for a customer support tool that helps your offer instant, delightful support to customers? LiveChat is a great customer support tool that you can consider when looking into Pure Chat alternatives. It helps you manage your support operators better and track their efficiency through insightful reports. You can even learn about individual operator ratings and identify problem areas in no time.

Pricing: $19/month/user

3.Intercom

Intercom is an efficient customer support and lead generation tool that enables you to make conversational engagement. As an alternative to Pure Chat, this live chat tool helps you reach the right audience and make a big impact that drives them into action with easy-to-use announcements. It even enables your business to identify better upsell opportunities that help operators increase the existing order value of a customer.

Pricing: $39/month/user

4.Tawk.to

Looking for the best alternatives to Pure Chat in the market? Well, Tawk.to can be one of them. This free live chat software is easy-to-use and helps you to create a delightful customer support experience for all. With features like built-in ticketing, customization settings, canned responses, and real-time monitoring, it can be seen as one of the most promising options for all business sizes.

Pricing: $1/agent/hour

5.Zendesk Chat

Zendesk Chat is one of the final, yet the best alternatives for Pure Chat on our list. Its use will help you understand the visitor intent through their browsing patterns and how their expectations are switching from one page to another. This prepares your operators to offer support whenever they see a visitor stuck on a page for long. In short, it helps you engage efficiently with visitors in real-time.

Pricing: $14/month/user

You can explore and make a conscious choice based on your requirements with that crisp list of Pure Chat alternatives.

In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Professor Daniel Stein, Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services
We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.
Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience

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