ProProfs Chat offers everything your team needs to create delightful support and sales experiences. The responsive live support software comes loaded with all the bells and whistles, is customizable based on your individual business needs and equips your operators so they can instantly resolve questions from your globally distributed customers.

ProProfs Chat is perfect for both beginners and professionals, small as well as enterprise users. Best of all, it starts at $0 (forever free plan).

Detailed Features Comparison

ProProfs Chat vs Pure Chat
ProProfs Chat
Pure Chat

Starts at

Starts at
You’re on your own
Free Hosting
(World-class hosting on IBM)
You’re on your own
Designed For
Installation & IT Support
Not required
Not required
Customer Support
Canned Responses
Customer Details
Chat Tags
File Sharing
Delivery Status
(Track if a customer reads your message)
Chat Transfer
Chat Transcripts
24x7 Self-Help
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
24x7 Support

Why Choose ProProfs?

  • Enable Internal Collaboration with Live Chat
    Enable Internal Collaboration

    Improve internal team collaboration for your operators during an ongoing chat with features like operator-to-operator chat.

  • Engage Visitors with Live Chat Announcements
    Engage Visitors with Announcements

    Let your visitors know what’s new with your brand or what’s in store for them on their first purchase with you by enabling the Announcement feature.

  • Offer Self-help with Knowledge Base and Live Chat Integration
    Offer Self-help

    Reduce support tickets by up to 80% with knowledge base and ProProfs Chat integration. Your visitors will see relevant article links once they click on the chat icon.

  • Use Live Chat to Autoroute Visitors
    Autoroute Visitors

    ProProfs Chat helps you reduce the resolution time for your visitors by routing them to the right department automatically.

  • Initiate Proactive Conversations with Live Chat Greetings
    Initiate Proactive Conversations

    Monitor your visitors and initiate a conversation with them using Chat Greetings to proactively engage them on your website. It will help you make them stay longer.

Here are some more Pure Chat alternatives for you to explore:

Olark: Similar to Pure Chat

Our first suggestion for a Pure Chat alternative is Olark. This live support software helps you initiate simple interactions with visitors while allowing your operators to actively monitor their browsing behavior. That’s not all. You can even offer proactive support to a visitor in case they’ve been on a page for long. This practice helps your business reduce bounce rates and improve conversions.

Pricing: $19/month/user
LiveChat: Pure Chat Alternative

Looking for a customer support tool that helps your offer instant, delightful support to customers? LiveChat is a great customer support tool that you can consider when looking into Pure Chat alternatives. It helps you manage your support operators better and track their efficiency through insightful reports. You can even learn about individual operator ratings and identify problem areas in no time.

Pricing: $19/month/user
Intercom: Best Alternative to Pure Chat

Intercom is an efficient customer support and lead generation tool that enables you to make conversational engagement. As an alternative to Pure Chat, this live chat tool helps you reach the right audience and make a big impact that drives them into action with easy-to-use announcements. It even enables your business to identify better upsell opportunities that help operators increase the existing order value of a customer.

Pricing: $39/month/user Pure Chat Alternative

Looking for the best alternatives to Pure Chat in the market? Well, can be one of them. This free live chat software is easy-to-use and helps you to create a delightful customer support experience for all. With features like built-in ticketing, customization settings, canned responses, and real-time monitoring, it can be seen as one of the most promising options for all business sizes.

Pricing: $1/agent/hour
5.Zendesk Chat
Zendesk: Pure Chat Competitor

Zendesk Chat is one of the final, yet the best alternatives for Pure Chat on our list. Its use will help you understand the visitor intent through their browsing patterns and how their expectations are switching from one page to another. This prepares your operators to offer support whenever they see a visitor stuck on a page for long. In short, it helps you engage efficiently with visitors in real-time.

Pricing: $14/month/user

You can explore and make a conscious choice based on your requirements with that crisp list of Pure Chat alternatives.

In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

  • Professor Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

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