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11 Most Chosen Chatbot Software for Small Businesses [With Pros & Cons]

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Feb, 2025

Choosing chatbot software for small businesses is hard. You keep trying different keywords on Google, like “chatbot for small business,” and every time you discover a new tool – what a pain in the neck! And then you have all these doubts and questions but no one to clarify. Moments like these make you wish...

Top 20 Customer Service Software to Delight Customers Every Time!

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 5 Mar, 2025

You know what they say, happy customers are the heart of any successful business! But let’s face it, delivering exceptional customer service can be a real challenge. With customers expecting instant responses and personalized support across multiple channels, it’s easy to feel overwhelmed. But what if there was a way to turn this overwhelming tide...

15 Best Chatbot Builders in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Feb, 2025

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries. As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...

9 Best Customer Retention Software to Reduce Churn

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Feb, 2025

Medium-sized eCommerce businesses spend at least $274 on acquiring new customers. If I consider the construction industry, it costs $610. This might make you think of investing in customer retention software solutions. But, as someone who has spent years in the industry, I can assure you that finding the right retention software is harder than...

10 Best Customer Service Channels to Improve Your Customer Experience

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 5 Mar, 2025

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...

10 Chatbot Best Practices for a Business

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...

35+ Best SaaS Tools to Grow Your Business [2025 Comparative Guide]

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Feb, 2025

Let’s face the truth – the market is flooded with different SaaS options today. I think it’s a daunting task to figure out what’s the best product for your specific requirements and determine how it’s the best fit. In this blog, I will guide you to make an informed decision by suggesting different SaaS products...

Top 20 Customer Service Automation Software to Boost Support & Efficiency in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 27 Feb, 2025

Behind every successful business is great customer service, but trying to handle it all manually can be exhausting. Juggling countless inquiries, long response times, and inconsistent support often leads to frustrated customers and overwhelmed teams. Here comes customer service automation software—the ultimate solution for streamlining support operations, improving response times, and providing a better overall...

40+ Best Lead Generation Tools & Software in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 2 Apr, 2025

Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...

10 Best BigCommerce Live Chat Apps in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 5 Mar, 2025

Want to skyrocket your BigCommerce store sales as you streamline your customer service and support process for future experiences? How about adding a live chat to your Bigcommerce store? If you own an eCommerce store, we understand that you just don’t want to boost your sales but also ramp up your customer service experience. For...