Live Chat Software That Will Delight Your Customers

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FREE. All Features. FOREVER!

Try our Forever FREE account for a single operator with all premium features!
Ideal for startups & small websites.
free forever
Get started with customer conversation with our single operator plan for free.
  • All Features
  • No Limits
  • Single Operator
Ideal for enterprises.
per operator/month
Empower your support & sales teams to delight customers.
  • All Features
  • No Limits
  • 2 or More Operators
    For 5+ operators Talk to Us

Got questions? Schedule a demo and get all your questions answered.

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Delight Visitors With Instant Help

Resolve issues faster using live chat support software

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help.

  • tick ProProfs chat tick

    Easily transfer chats

  • tick ProProfs chat tick

    Answer faster with canned responses

  • tick ProProfs chat tick

    Anticipate customer questions

  • tick ProProfs chat tick

    Add self-help articles

tick ProProfs chat tick Easily transfer chats arrow
tick ProProfs chat tick Answer faster with canned responses arrow
tick ProProfs chat tick Anticipate customer questions arrow
tick ProProfs chat tick Add self-help articles arrow
Add self-help articles
See how knowledge base & chat integration reduces tickets up to 80%

Engage Your Customers Proactively

Make product announcements & send personalized greetings to encourage engagement with live chat software

Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website.

  • tick ProProfs chat tick

    Set chat invitation pop-up

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    Set individual operator greetings

  • tick ProProfs chat tick

    Add announcement

  • tick ProProfs chat tick

    Send personalized greetings

tick ProProfs chat tick Set chat invitation pop-up arrow
tick ProProfs chat tick Set individual operator greetings arrow
tick ProProfs chat tick Add announcement arrow
Employee & Office Policies
tick ProProfs chat tick Send personalized greetings arrow
Add self-help articles

Manage Multiple Channels & Domains

Connect with prospects wherever they are

Bring all your chat and messaging communications in one place and avoid wasting time switching between apps. Respond to messages received via social media from within your ProProfs Chat dashboard, and never miss a customer support request again. Add live chat to your website or share it as a direct link with your customers. You can even add live chat to your Android and iOS mobile apps using Chat SDK. ProProfs Chat also plays nicely with your favorite CRM tool to ensure operators have all the chat history and lead information stored in one place.

  • tick ProProfs chat tick Provide instant support across all channels
  • tick ProProfs chat tick Respond to chats from social media
  • tick ProProfs chat tick Deliver support via apps using Chat SDK
  • tick ProProfs chat tick Integrate with leading CRM systems
Manage Multiple Channels & Domains

Close Sales Faster

Initiate conversations & identify new sales opportunities

Install our online live chat solution to monitor visitors on key pages to personalize their journey with your brand. Configure chat routing rules in pre-chat form to automatically connect visitors to right departments. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

  • tick ProProfs chat tick Monitor visitors on key pages
  • tick ProProfs chat tick Set chat routing conditions
  • tick ProProfs chat tick Capture visitor details with pre-chat form
  • tick ProProfs chat tick Store leads in your favorite CRM

Chatbots for 24/7 Automation

Easily build chatbots that grow leads & sales, book appointments & automate support
Automate Customer Support 24x7

AI chatbot helps support operators 24x7 & reduces tickets by 35%

Grow Sales & Leads

Create human-like interactions that build experiences and convert.

Easy to Create & Configure
Build ChatBots In Minutes

Make changes to the flow with absolutely no coding skills required.

Watch: How ProProfs Can Help You Automate Customer Service
Get Started Free Get a Demo

Delightful Reports & Analytics

Measure customer happiness, operator performance, & identify issues before they surface

Track unlimited chat data with access to in-depth reports and analytics with our live chat customer service software. Using our customer service platform, admins can access the supervisor dashboard to monitor individual operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, response time and more. Integrate Google Analytics with live chat software to monitor leads goal data and website traffic.

  • tick ProProfs chat tick Access supervisor dashboard
  • tick ProProfs chat tick Monitor summary report
  • tick ProProfs chat tick Track customer ratings
  • tick ProProfs chat tick Check operator performance reports

50+ Powerful Integrations

Connect ProProfs Chat software with your favorite apps & meet your customer service goals

ProProfs plays seamlessly with others. Sync our customer service platform with your favorite tools and platforms. With 50+ integrations, we help you add our free live chat software to famous eCommerce and CMS platforms to offer instant support. Create a support bundle with our native apps like ProProfs Knowledge Base, ProProfs Help Desk, ProProfs Survey Maker, and ProProfs Training Maker to improve customer service experience ten-folds.

  • tick ProProfs chat tick Create your support bundle
  • tick ProProfs chat tick Update email marketing contact list
  • tick ProProfs chat tick Add chat to your eCommerce platform
  • tick ProProfs chat tick Offer instant help at CMS platform
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Frequently Asked Questions

How can live chat software help my business?

Using live chat software, you can resolve customer queries in real time, leading to higher customer satisfaction. Here are some of the ways it can help your business:

  • Increase sales conversions by answering customer queries and overcoming objections on the spot.
  • Capture visitor information and gain valuable insights about their needs to identify and qualify potential customers.
  • Reduce your support costs by enabling knowledge base and help desk integrations.
  • Foster customer loyalty with personalized and friendly chatbot interactions.
  • Gather data on customer interactions, performance metrics, and visitor behavior through chat analytics and surveys.

What features of live chat software contribute to increased leads?

  • Visitor tracking enables you to understand which pages have the highest browsed time.
  • Chat invitation pop-ups facilitate proactive engagement with your website visitors.
  • Lead capture forms help in gathering relevant information from your website visitors.
  • Chatbots can engage with website visitors, qualify their interests, and capture their contact information.

How many team members/operators can be added?

You can add one live chat operator/team member to our Forever Free Plan. If you want to add 2+ operators, consider opting for our Team Plan.

However, if your requirements exceed 5 operators, do get in touch with us.

Is there any limit to the number of concurrent chats?

No, there is no limit to the number of concurrent chats that you can set.

Can live chat software be used on mobile devices?

ProProfs Chat offers anywhere, anytime access, so you can use it on any mobile device.

How long does it take to add the live chat code to the website?

Adding the live chat code to your website takes minimal effort. It’s as easy as copying and pasting the code snippet on your web page editor or sending the code to your developer. You can also add live chat to your website via Google Tag Manager.

What makes your single-operator plan the best?

Our Single Operator Plan (Forever Free Plan) is the best out there because it includes all the features and benefits of our live chat software, including the chatbot, visitor tracking, and supervisor control. You can get all the premium features without any hidden charges or expiration dates.

Can live chat software handle chats even when the agents are offline?

Yes, ProProfs’ Chat can handle incoming customer chats even when all your human operators are offline. For that, you need to enable chatbot support and automate different functionalities like 24x7 customer support, lead generation, ticketing, etc.

Alternatively, you can provide visitors with the option to leave a message or raise tickets, ensuring their inquiries are addressed when operators return.

Can multiple agents handle live chat sessions simultaneously?

No, multiple agents cannot handle live chat sessions simultaneously. However, one human operator/agent can handle multiple chats simultaneously.

Does live chat software support customizable chat widgets?

Yes. ProProfs Live Chat enables you to customize the chat widget according to your preferences. You can change the chat icon, theme, color, company logo, greetings, offline messages, wait time messages, etc.

What kind of reports are there?

Here are some of the top reports that you get from ProProfs Chat -

  • Chat rating reports
  • Operator efficiency reports
  • Chatbot performance reports
  • Timesheets of operators
  • Website traffic growth report

See More

Less FAQs

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

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