Live Chat Software for Websites & Mobile Apps

Live Chat Software That Will Delight Your Customers

Delight visitors with instant help
Close sales faster
Chatbot for 24x7 Support Automation

Delight Visitors With Instant Help

Resolve issues faster using live chat support software

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help.

Easily transfer chats
Answer faster with canned responses
Anticipate customer questions
Add self-help articles

Easily transfer chats

Answer faster with canned responses

Anticipate customer questions

Add self-help articles

See how knowledge base & chat integration reduces tickets up to 80%

Engage Your Customers Proactively

Make product announcements & send personalized greetings to encourage engagement with live chat software

Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website.

Set chat invitation pop-up
Set individual operator greetings
Add announcement
Send personalized greetings

Set chat invitation pop-up

Set individual operator greetings

Add announcement

Send personalized greetings

Frequently Asked Questions

How can live chat software help my business?

Using live chat software, you can resolve customer queries in real time, leading to higher customer satisfaction. Here are some of the ways it can help your business:

Increase sales conversions by answering customer queries and overcoming objections on the spot.
Capture visitor information and gain valuable insights about their needs to identify and qualify potential customers.
Reduce your support costs by enabling knowledge base and help desk integrations.
Foster customer loyalty with personalized and friendly chatbot interactions.
Gather data on customer interactions, performance metrics, and visitor behavior through chat analytics and surveys.

What features of live chat software contribute to increased leads?

Visitor tracking enables you to understand which pages have the highest browsed time.
Chat invitation pop-ups facilitate proactive engagement with your website visitors.
Lead capture forms help in gathering relevant information from your website visitors.
Chatbots can engage with website visitors, qualify their interests, and capture their contact information.

How many team members/operators can be added?

You can add one live chat operator/team member to our Forever Free Plan. If you want to add 2+ operators, consider opting for our Team Plan.

However, if your requirements exceed 5 operators, do get in touch with us.

Is there any limit to the number of concurrent chats?

No, there is no limit to the number of concurrent chats that you can set.

Can live chat software be used on mobile devices?

ProProfs Chat offers anywhere, anytime access, so you can use it on any mobile device.

How long does it take to add the live chat code to the website?

Adding the live chat code to your website takes minimal effort. It’s as easy as copying and pasting the code snippet on your web page editor or sending the code to your developer. You can also add live chat to your website via Google Tag Manager.

What makes your single-operator plan the best?

Our Single Operator Plan (Forever Free Plan) is the best out there because it includes all the features and benefits of our live chat software, including the chatbot, visitor tracking, and supervisor control. You can get all the premium features without any hidden charges or expiration dates.

Can live chat software handle chats even when the agents are offline?

Yes, ProProfs’ Chat can handle incoming customer chats even when all your human operators are offline. For that, you need to enable chatbot support and automate different functionalities like 24x7 customer support, lead generation, ticketing, etc.

Alternatively, you can provide visitors with the option to leave a message or raise tickets, ensuring their inquiries are addressed when operators return.

Can multiple agents handle live chat sessions simultaneously?

No, multiple agents cannot handle live chat sessions simultaneously. However, one human operator/agent can handle multiple chats simultaneously.

Does live chat software support customizable chat widgets?

Yes. ProProfs Live Chat enables you to customize the chat widget according to your preferences. You can change the chat icon, theme, color, company logo, greetings, offline messages, wait time messages, etc.

What kind of reports are there?

Here are some of the top reports that you get from ProProfs Chat -

Chat rating reports
Operator efficiency reports
Chatbot performance reports
Timesheets of operators
Website traffic growth report

Less FAQs

Live Chat Software That Will Delight Your Customers

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