Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

What Is Conversational Marketing and Why It Is Important

Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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How to Create Chatbot for a Website (Step-by-Step Guide)

Many sci-fi movies have unleashed the idea of robots taking over the world. And we always thought to ourselves, “Naah! That isn’t happening anytime soon.” However, almost half of the websites you visit today have a chatbot software to greet and engage you. In short, these little chatbots have already taken over the market. If...
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18 Best Live Chat Welcome Messages to Improve Conversion

“You never get a second chance to make a first impression.” – Will Rogers  Do your support executives find it difficult to break the ice with customers?  It’s a pretty common issue, so you’re not alone in this. A fundamental objective of deploying live chat software is to be ever-ready to deliver support solutions and...
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How to Use Live Chat Software for Customer Onboarding

Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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Chatbot Pricing: Everything You Need to Know About Chatbot Cost

Managing a customer service process is an expensive affair. Imagine the costs associated with hiring and paying the right people, investing in infrastructure, and adopting AI-powered technology tools such as chatbots.  However, not everything that sounds amazing is expensive. You will be surprised to know that chatbot pricing depends on multiple factors and need not...
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12 Chatbot Mistakes That Can Be Fatal for Your Business

Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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Top 15 Benefits of Chatbots for Your Business & Customers in 2022

Chatbots can form a central aspect of your marketing and support strategy.  A chatbot benefits your business in many ways, such as higher leads, quicker issue resolution, and a well-managed sales funnel. Also, the best part of chatbots is that they are super easy to deploy and get started with. So, what does a chatbot...
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Top 10 Chatbot Software for Small Businesses

The world is becoming more connected, and with it, there is a higher demand for lower response times. No matter how well developed your website might be, you will lose crucial customers if you don’t work fast.  The digital world is constantly changing, but you can cover more ground with the best chatbots tools. If...
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The 15 Best Customer Service Software Solutions for 2022

Instant responses are the norm in the customer service industry. But customers don’t want you to compromise on personalization. As a result, support software is essential for efficient communication and building deeper customer relationships. But with so many options in the market, choosing the best customer service software can be an uphill battle. Don’t worry;...
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14 Best Chatbot Builders in 2022

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries.  As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...
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