Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

10 Best Customer Service Channels to Improve Your Customer Experience

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...
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How To Reduce Inbound Call Volume

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...
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10 Chatbot Best Practices for a Business

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...
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30+ Best SaaS Tools to Grow Your Business in 2022

Have you ever worked on a challenging project and weren’t sure which SaaS tool would measure up to the task? If yes, it might be high time to add one to your tech stack. But there are an array of feature-rich tools for businesses that make it a challenge to choose one. You probably are...
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10 Best Customer Service Automation Software in 2022

Building a productive customer support team that can keep the issue resolution time low and customer satisfaction rate high, is a challenge. More so because such teams spend an unreasonable amount of time doing manual tasks instead of serving customers. Why not try customer service automation software? If you have a small team handling a...
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40+ Best Lead Generation Tools & Software in 2022

Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...
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15 Customer Retention Strategies That Still Work

Did you know that if you increase your customer retention efforts by 5%, it can help you boost your profits by 25%-95%? That’s right; if you have the right customer retention strategies at your disposal, your business can also boost its profits by up to 95%! But in case you’ve been lacking such strategies and...
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11 Customer Service Mistakes One Must Avoid

Are you witnessing customer attrition lately, and that too at a high rate? You certainly need to start tracking all your customer service mistakes if this is true. While it is essential to utilize the right tool for customer service, there are several other factors that impact customer satisfaction. Understand that it may not be...
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Chatbot Scripts: What it is & How to Make Your Scripts [+Examples]

Which chatbot welcome message would you prefer? “Hi, How can I help you?” or “Hey Nathan! Good day. How may I help you?” We need no guesses; it has to be the second one. It is an excellent example of how chatbot scripts should be designed. They should sound personal and catch the visitor’s attention...
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12 Essential Chatbot Features to Consider in 2022

Are you still in the planning phase and feel undecided about which chatbot your business should invest in? Don’t worry; this can happen to anyone who is seriously considering a chatbot for their business. To overcome this dilemma, we recommend you consider the top chatbot features first. This will surely cut short your elimination process...
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