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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

11 Best ChatBot Alternatives to Drive Sales & Improve Support in 2025

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
ChatBot is a popular name in customer communication, but it’s not always the perfect fit.   Maybe its pricing tiers have you feeling boxed in, its features aren’t quite aligning with your needs, or perhaps you’re just curious about what else is out there.  Whatever your reason for seeking a ChatBot alternative, you’ve landed in the...
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Appointment Scheduling Chatbots That Seal Deals Without Delay: Best 6 for 2025

Written by , Customer Service & Engagement Experts Updated: 24 Jul, 2025
They clicked “Book Now”… and nothing happened. No slot was suggested, no calendar appeared, and no confirmation followed. It was just a dead-end interaction that cost you a lead and probably a sale. I’ve been there—and it’s frustrating. That’s why I turned to AI-powered appointment scheduling chatbots that really work. These bots don’t just respond...
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10 Best Live Chat Triggers That Drive Conversions & Boost User Experience

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
What if you could skyrocket your conversion rates with just a few strategic tweaks?  With live chat triggers, you can do just that!  These automated prompts act like virtual salespeople, engaging visitors at precisely the right moment to offer support, answer questions, and guide them towards conversion.  In this guide, we will take a look...
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What is a B2B Chatbot? Examples, Use Cases, Features & Best Tools for 2025

Written by , Customer Service & Engagement Experts Updated: 2 Dec, 2024
Do you think chatbots are just for B2C? Think again! You will be surprised to know that a whopping 58% of businesses in the B2B industry use chatbots. Why? Because these B2B chatbots excel at answering questions, capturing leads, and boosting customer satisfaction around the clock. Yes, you read that right! Curious to know more...
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Best Formilla Alternatives: Top 11 Picks for 2025

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
Wondering which Formilla alternative can boost your live chat experience? If Formilla isn’t delivering the exceptional customer engagement your business deserves, it’s time to explore more options. I’ve handpicked the 11 most compelling alternatives for ,  each offering a unique blend of features and capabilities. From enhanced automation to superior analytics and multi-channel support, these...
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What is a Retail Chatbot? Use Cases, Types & Development    

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
Retail chatbots are set to take the online shopping world by storm, with global spending projected to skyrocket to a whooping $72 billion by 2028.  Retail chatbots can improve customer satisfaction with 24/7 support, boost sales through product recommendations, and reduce costs by automating tasks.  From understanding various types and use cases to building your...
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5 Common Chatbot Implementation Challenges & Their Solutions for 2025

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
The chatbot market is expected to skyrocket to USD 20.81 billion by 2029. However, implementing chatbots isn’t always smooth sailing. From managing expectations to tackling tech hurdles, there are multiple chatbot implementation challenges that come along the way. But don’t worry, every challenge has a solution! In this guide, we will explore the 5 most...
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How to Get Started With Banking Chatbots: A Detailed Guide for 2025

Written by , Customer Service & Engagement Experts Updated: 12 Jun, 2025
Imagine if banking was as easy as texting—thanks to banking chatbots, it is! These smart assistants are changing how banks interact with customers. Banking chatbots tackle everyday tasks, answer questions, and offer support around the clock. Plus, they make complex banking tasks simpler and refine customer service.  Whether customers need help with transactions or account...
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