ProProfs Editorial Team

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ProProfs Editorial Team

Customer service specialists |
The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Articles by ProProfs Editorial Team

10 Best BigCommerce Live Chat Apps in 2024

10 Best BigCommerce Live Chat Apps in 2024

Want to skyrocket your BigCommerce store sales as you streamline your customer service and support process for future experiences?  How about adding a live chat to your Bigcommerce store? If you own an eCommerce store, we understand that you just don’t want to boost your sales but also ramp up your customer service experience. For...
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Customer or Client? Successful Businesses Know the Real Difference

Customer or Client? Successful Businesses Know the Real Difference

If you’re in business, you’ve heard the adage, “You have to spend money to make money.” But what if you could spend less money and still generate more revenue? It turns out that acquiring new customers costs 5-25X more than retaining existing clients, and successful businesses use this to their advantage. Instead of spending all...
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12 Best SaaS Marketing Tools to Skyrocket Your Business in 2024

12 Best SaaS Marketing Tools to Skyrocket Your Business in 2024

The software industry is flooded with SaaS marketing tools, making it a daunting task to find the perfect one for your business. But don’t worry; I’m here to simplify things for you.  As a seasoned SaaS professional with years of hands-on experience, I understand the challenges of navigating this vast landscape. In this blog, I’ll...
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7 Welcome Email Templates to Nurture New Clients

7 Welcome Email Templates to Nurture New Clients

You’ve just converted your latest prospect into a customer, and you have great content and offers in store for them. You decide to take your time and save the best for later, so you send a “Thank you for subscribing!“ message to all the new users. You decide to send the video next week. However,...
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Intercom VS Drift: Which is Your Best Customer Support Option

Intercom VS Drift: Which is Your Best Customer Support Option

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...
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How to Add Live Chat to Your Website in Just 10 Minutes (Quick Guide)

How to Add Live Chat to Your Website in Just 10 Minutes (Quick Guide)

If you are on this page, chances are you have made up your mind to add live chat to your website as a customer support and lead generation platform.  And we must say, it’s going to be the best business decision of your life! Adding chat to your website can prove to be a game-changing...
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How to Reduce Customer Support Costs for Your Business

How to Reduce Customer Support Costs for Your Business

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...
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Build Your Email List with Chatbots

Build Your Email List with Chatbots

Email marketing stands out from the crowd of digital marketing strategies as it boasts a successful median ROI of 122%. But, of course, you can’t build a house without bricks, and you can’t use email marketing without an email list. That’s why adding a chatbot to the concoction will help you capture and increase your...
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10 Best eCommerce Chatbots to Boost Conversions in 2024

10 Best eCommerce Chatbots to Boost Conversions in 2024

In an era dominated by the fusion of artificial intelligence and eCommerce, finding the best eCommerce chatbot is pivotal for staying competitive.  The significance of these automated conversational agents is underscored by their ability to streamline customer interactions and significantly improve conversion rates. But finding the best eCommerce chatbot for your business isn’t easy if...
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Intercom VS. Zendesk: Which Live Chat Software is the Best?

Intercom VS. Zendesk: Which Live Chat Software is the Best?

What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...
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