ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

Customer Engagement Tools – A Buyer’s Guide (2026)

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

Customer engagement tools enable you to enhance satisfaction and loyalty. Find a detailed comparison of the 26 best tools that can keep your engagement scores high in this blog.

Designing Chatbots for Success: Expert Best Practices & 6 Easy-to-Follow Steps

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 23 Jan, 2026

Chatbots are all the rage these days. The global chatbot market is estimated to grow $15.5 billion in 2028. However, do you remember the last time you talked to one of these bots? Was the chatbot able to engage you and solve your questions? Or, did you wish you could talk to a customer support...

15+ Best Chat API’s and Messaging SDK’s (2026)

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

Discover some of the best chat APIs and messaging SDKs for seamless communication and interaction. Improve customer support, user engagement, and more.

13 Best Chat Widgets for Your Website in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 3 Apr, 2026

With so many chat widget options available, choosing the best one for your website can be challenging.

How to Use Chat Transcripts to Improve Customer Engagement

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 20 Mar, 2026

Chat transcripts store all the conversations taking place between a chat operator and a website visitor, making them a vital source of information.

10 Best AI Chatbot Apps for Android to Automate Smartphone Conversations

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 1 May, 2026

I’ve been in the customer support and automation space long enough to know when a tool delivers results and when it falls short. Android app users make up a significant share of your customer base, and leaving them without dedicated in-app support means slower resolutions, higher drop-off, and missed revenue. Businesses that support their Android...

What are the Different Types of Chatbots? Explore Common Types & Their Benefits

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 11 May, 2026

Ever wished ordering pizza was as easy as texting a friend? Well, now it is! And you can thank chatbots for that! Beyond just taking orders, chatbots are now a key player in modern customer service. They’re helping businesses of all sizes provide faster support, handle more inquiries, and ultimately, keep customers happy. But here’s...

Zendesk vs LiveChat: Which One Suits Your Business the Best

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

Customer engagement is already the top priority when scaling your business. Businesses often use chat support tools like Zendesk and LiveChat to offer the maximum impulse in customer interaction. But the most challenging part is to choose between both. While we understand your dilemma, a feature-by-feature comparison is hard to find. Thus, this article will...

10 Best Live Chat Software for eCommerce to Drive Growth in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

I still remember the day a customer messaged me on Instagram at 11 PM, asking if a pair of sneakers would arrive before the weekend. By the time I saw it the next morning, they’d already ordered from a competitor. Lesson #1: In the world of e-commerce, timing is everything. This is why live chat...

10 Best WooCommerce Chatbot Plugins for 2026 [Compared]

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 22 Jan, 2026

Picture this. You’ve established your online store using WooCommerce. Your products are ready to sell. You see visitors coming to your site regularly. But there’s a hitch. Visitors are coming to your site and bouncing off after some time. Why is that? Do they need help to find what they are looking for? Do they...