ProProfs Editorial Team

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ProProfs Editorial Team

Customer service specialists |
The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: March 20, 2024
7 Best Cliengo Alternatives for Enhanced Customer Support in 2024

7 Best Cliengo Alternatives for Enhanced Customer Support in 2024

If you are a business searching for a Cliengo alternative, you are in the right place.  There are many reasons why you might choose a Cliengo alternative. Cliengo is a popular live chat software, but it may not be the best option for everyone.  Maybe you’re looking for a platform with more features, better pricing,...
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Last modified: March 20, 2024
10 Best Chat360 Alternatives to Boost Your Engagement in 2024

10 Best Chat360 Alternatives to Boost Your Engagement in 2024

With so many options on the market, selecting the best Chat360 alternative for your business can be daunting. Worry not! I’ve already done the legwork for you.  I’ve curated a list of the top 10 Chat360 alternatives for . Let’s get started! Top 10 Chat360 Alternatives for This list is backed by my personal experience...
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Last modified: March 20, 2024
7 Best SnapEngage Alternatives to Boost Your ROI in 2024

7 Best SnapEngage Alternatives to Boost Your ROI in 2024

Choosing the best SnapEnagage alternative is like searching for a needle in a haystack. And I know this pain from my years of experience as a customer support professional. Thus, to help you ease your search, I’ve curated a list of the top 10 SnapEngage alternatives for . Let’s get straight to the list! Top...
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Last modified: April 7, 2024
10 Best Healthcare Chatbots for Your Business in 2024

10 Best Healthcare Chatbots for Your Business in 2024

Time is of biggest essence when it comes to driving growth for your healthcare business. What better than a healthcare chatbot to save time by automating your customer support efforts.With years of experience in the industry, I understand that selecting the best healthcare chatbot for your business can be challenging. To ease this process, I’ve...
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Last modified: April 7, 2024
Chatbots 101: Why You Need Them and How to Embed Chatbots in Website

Chatbots 101: Why You Need Them and How to Embed Chatbots in Website

Do you know chatbots will become the primary customer service channel for about a quarter of organizations by 2027?  That’s how important chatbots are going to be. And we know this well. If you want to improve customer service, increase sales, and generate more leads, you might want to embed a chatbot in your website....
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Last modified: April 7, 2024
10 Best Chatra Alternatives in 2024

10 Best Chatra Alternatives in 2024

Chatra is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, Chatra may not be the best fit for every business, especially if you want more features, integrations, or affordability.  That’s why I have compiled a list of the top 10 best Chatra alternatives for...
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Last modified: April 7, 2024
10 Best Reamaze Alternatives for Enhanced Customer Support in 2024

10 Best Reamaze Alternatives for Enhanced Customer Support in 2024

Reamaze is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, Reamaze may not be the best fit for every business, especially if you want more features, integrations, or affordability.  That’s why I have compiled a list of the top 10 best Reamaze alternatives for...
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Last modified: April 7, 2024
10 Best JivoChat Alternatives to Improve Your Customer Support in 2024

10 Best JivoChat Alternatives to Improve Your Customer Support in 2024

If you are looking for a JivoChat alternative, you are not alone. JivoChat is a popular live chat software but may not be the best fit for your business, especially if you need more advanced features, integrations, customization, or scalability. But with so many live chat software options available in the market, how do you...
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Last modified: April 7, 2024
10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024

10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024

If you are a business searching for a Smartsupp alternative, you are in the right place.  There are many reasons why you might choose a Smartsupp alternative. Smartsupp is a popular live chat software, but it may not be the best option for everyone.  Maybe you’re looking for a platform with more features, better pricing,...
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Last modified: April 7, 2024
Customer Service: What it is, Why it Matters & the Top Trends in 2024

Customer Service: What it is, Why it Matters & the Top Trends in 2024

Let’s face it —  customer service is hard.  You want to delight your customers, solve their problems, and meet their needs. But sometimes, things don’t go according to plan. Sometimes, you face challenges and end up with unhappy customers. And that can hurt your business in many ways.  You wonder: “How do I deal with...
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