ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

Best Olark Alternatives: 10 Competitors to Consider in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

Want to switch from Olark but don’t know what to choose instead? If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match. Our team has collaborated and created a quick guide for you. We will cover the following...

10 Best Chatbots for Shopify to Automate Support and Boost Sales

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

Selling online sounds exciting until your inbox turns into a never-ending to-do list. While managing our Shopify store, I’ve felt the pressure of being “always on,” constantly responding to customer questions while trying to drive sales. It’s exhausting. But here’s the good news: you don’t have to do it all manually. With the best chatbot...

18 AI Chatbot Examples From Big Brands You Should Check Out!

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 5 Mar, 2026

Did you know that by 2028, the global chatbot market is expected to reach a whopping $15.5 billion? Yes, you read that right! Whether it’s for instant support, smarter sales, or unforgettable customer interactions, AI chatbots aren’t just improving the customer journey — but they’re entirely transforming it! Big brands are already harnessing chatbots’ power...

Top 10 Intercom Alternatives for Faster, Personal Support in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Apr, 2026

Most support teams I’ve talked to didn’t leave Intercom because it stopped working. They left because it no longer made sense. The bills kept climbing, simple workflows took too long to configure, and somewhere along the way, customer conversations started feeling transactional. If that sounds familiar, you are already thinking about Intercom alternatives, whether you...

10 WordPress Live Chat Plugins for 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Jan, 2026

In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that. They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...

Top 10 Zendesk Alternatives for Faster, Personal Support in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

I’ve seen this pattern repeat across growing teams. Zendesk works well early on, but as support volume increases, the platform can start to feel heavier than expected. Simple workflows turn complex, costs creep up, and personal responses become harder to maintain at scale. That’s often when Zendesk Alternatives naturally enter the discussion, not because something...

60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Jan, 2026

When we first implemented a chatbot, I thought of it as just another support tool. But the results quickly proved otherwise — faster resolutions, higher engagement, and a noticeable rise in customer satisfaction. It was clear this wasn’t a passing trend but a fundamental shift in how businesses communicate and operate. The data also backs...

20+ Best Customer Communication Tools to Improve Relationships

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 7 Mar, 2025

Every delightful customer experience starts with communication. 33% of customers worldwide expressed that getting their issues resolved in a single interaction, irrespective of the time spent, matters more to them. This kind of customer service is possible, only when you have the best communication stack ready for your business. To help you get a powerful...

Best Tidio Alternatives to Try in 2026 (Top 11 Picks)

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jan, 2026

“I used to think Tidio was all I needed, until it started holding me back.” If that sounds like you, you’re not alone. As my business grew, I realized I needed more: smarter automation, better integrations, and fewer limitations. That’s when I delved into the world of Tidio Alternatives. And let me tell you, there...

11 Best Tawk.to Alternatives for Improved Customer Service in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

Did you know that Tawk.to has the leading market share of 21.41% when it comes to live chat technologies? At this point, you might wonder- Why even look for a Tawk.to alternative? After all, businesses trust Tawk.to to handle their customer interactions. You might be tempted to join them and use it as your full-time...