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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

9 Ways Your Customer Communication Can Increase Referrals

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
It’s no secret that businesses put a lot of effort into finding new customers. However, putting effort towards returning customers can turn out to be more beneficial. In fact, studies show that repeat customers tend to spend more money than new customers. On top of that, they’re likely to refer your business to their friends....
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12 Do’s & Don’ts of Live Chat Support for Your Website

Written by , Customer Service & Engagement Experts Updated: 11 May, 2026
Live chat is undeniably one of the leading tools that promises instant messaging and high convenience. No wonder the global live chat software market is projected to grow from $8.69B in 2026 to $51.22 billion by 2034, at a 24.83% CAGR. Today’s customers do not have the patience to listen to the irritating elevator music...
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Why Understanding Clients Tone of Voice Is Key to Good Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. A major reason as to why companies invest so heavily in things like customer service training programmes, and why they put so much effort into handling feedback, queries, and complaints. With that being said, one...
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Canned Responses for Live Chat: 100+ Ready-to-Use Templates for 2026

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 21 Apr, 2026
“If we had a dollar for every time someone asked that…” I’m sure most businesses get the same questions: the same pricing inquiry. The same shipping delay. The same login issue. Whether it’s coming through live chat or your FAQ Chatbot, repetition piles up fast. I’ve seen small teams burn hours every day just retyping...
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Ever Considered Adding a Live Chat to Your Digital Classroom

Written by Updated: 24 Feb, 2025
The “chalk and blackboard” model ruled the education sector until digital classrooms took the world by storm. The offline model has many limitations such as attending a physical classroom and paying for hefty accommodation if someone is moving across cities. The digital model, on the other hand, is convenient and a participant can learn any...
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Chat Rating: Best Way to Get Customer Feedback

Written by , Customer Service & Engagement Experts Updated: 25 Sep, 2025
“Your Most Unhappy Customers are Your Greatest Source of Learning”Bill Gates The quality of customer service determines the future of any business, no matter the size. When customers are happy with your service, they become repeat buyers and join your “loyal” tribe. Angry and agitated customers, on the other hand, are unhappy customers who most...
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6 Reasons to Use Live Chat Support Software

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
What is the burning desire of every business? Increase market share through customer loyalty! What is the major cause of losing customers in an e-commerce environment? Unaddressed customer “pain points”. Pain points are the chronic issues (or even new ones) that have been unresolved for extended periods of time. Business analytics and data mining reports...
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5 Terrible Customer Service Experience Stories | Examples of Bad CS

Written by , Customer Service & Engagement Experts Updated: 25 Sep, 2025
“What gets measured gets managed”  Peter Drucker I’ve always believed that when customer issues pile up and satisfaction drops, it’s clear something’s off.  But without the right customer support KPIs, can you really find the root cause? Food for thought!  Slow response times, unresolved tickets, and unhappy customers can quietly hurt your business. That’s why...
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