ProProfs Editorial Team

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ProProfs Editorial Team

Customer service specialists |
The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: May 13, 2024
13 Best WordPress Chatbot Plugins in 2024

13 Best WordPress Chatbot Plugins in 2024

What are the best WordPress chatbot plugins? If that’s got you worried, you are not alone. Many businesses are looking for the best WordPress chatbot. And their reasons may differ from yours.  Some may want a chatbot on their WordPress website to welcome visitors. Some may want to help their operators avoid the constant brunt...
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Last modified: April 23, 2024
Top 11 Magento Live Chat Extensions in 2024

Top 11 Magento Live Chat Extensions in 2024

On the hunt for that perfect live chat extension for your Magento store?  I get it. You want to chat with your customers like they’re right there with you, browsing through your products. Well, you’re in luck! I’ve done the legwork and picked out the best Magento live chat extensions out there. So, if you’re...
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Last modified: April 8, 2024
Best Olark Alternatives: 10 Competitors to Consider in 2024

Best Olark Alternatives: 10 Competitors to Consider in 2024

Want to switch from Olark but don’t know what to choose instead?  If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match.  Our team has collaborated and created a quick guide for you. We will cover the following...
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Last modified: April 8, 2024
10 Best Shopify Chatbots to Upscale Your Business in 2024

10 Best Shopify Chatbots to Upscale Your Business in 2024

As an eCommerce professional, I have always sought ways to enhance customer satisfaction and engagement on my Shopify store.  Over the years, I have extensively researched and tested various chatbot tools to facilitate seamless customer support and automate repetitive tasks.  In this blog post, I will share my top picks for the 10 best Shopify...
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Last modified: April 8, 2024
15 Best Chatbot Examples to Skyrocket Your Business

15 Best Chatbot Examples to Skyrocket Your Business

“If you’ve seen one, you’ve seen them all.” That might be one of the thoughts that pop into your mind when you think about implementing a chatbot for your business. You’re worried that your chatbot may not sound any different compared to others online.  But studying the exemplary chatbot examples can help you overcome that...
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Last modified: April 7, 2024
11 Best Intercom Alternatives & Competitors [REVIEWED]

11 Best Intercom Alternatives & Competitors [REVIEWED]

Intercom is a leading customer communications platform with great features like live chat support, AI chatbots for seamless automation, help desk software, email marketing, and so on. But does the company offer a comprehensive package for your customer support team’s needs?  Certainly not. There are certain limitations that make brands look for Intercom alternatives. For...
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Last modified: April 8, 2024
18 Best WordPress Live Chat Plugins of 2024

18 Best WordPress Live Chat Plugins of 2024

Building a website on WordPress can be a scene-stealer if you’re a business looking to attract customers to your website. However, when it comes to customer engagement, choosing the right WordPress live chat plugin can make all the difference. The hot question? Which is the best live chat plugin for WordPress you can trust? As...
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Last modified: April 8, 2024
Zendesk Alternatives: 10 Best Customer Support Software in 2024

Zendesk Alternatives: 10 Best Customer Support Software in 2024

Are you looking for the best Zendesk alternatives to improve your customer support process? If yes, then you have come to the right place. In this article, we will explore 10 of the best customer support software that can help you provide better service to your customers and grow your business. But before we dive...
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Last modified: May 7, 2024
60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2024

60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2024

Are AI-powered chatbots here to stay? Will they change the market scene soon? If these questions have bothered you before investing in chatbot technology, then our blog will surely uplift you. We’ve covered some of the latest chatbot statistics and popular insights that help you decide whether your business is ready to invest in chatbot...
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Last modified: April 22, 2024
20+ Best Customer Communication Tools to Improve Relationships

20+ Best Customer Communication Tools to Improve Relationships

Every delightful customer experience starts with communication. 33% of customers worldwide expressed that getting their issues resolved in a single interaction, irrespective of the time spent, matters more to them. This kind of customer service is possible, only when you have the best communication stack ready for your business. To help you get a powerful...
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