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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Chatbot Welcome Messages: Purpose, Best Practices, & More

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
We all know the standard welcome message: “Hello, how are you? Welcome to our website.” But what if your website had a chatbot that could engage with visitors more interestingly? Your chatbot welcome message is an opportunity that holds power to set the flow of the conversation. It is a customer’s first impression of your...
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10 Crisp Chat Alternatives for Enhanced Customer Support in 2026

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 17 Apr, 2026
I’ve seen too many entrepreneurs and customer success professionals start with Crisp Chat, which works fine for a while, but soon something feels off. Maybe the pricing crept up. Maybe the AI kept misfiring. Maybe your CRM stopped playing nice with it. Whatever pushed you here, you’re already looking at the right Crisp Chat alternatives....
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10 Best Live Chat Software for Customer Support in 2026 [In-Depth Review]

Written by , Customer Service & Engagement Experts Updated: 11 May, 2026
Live chat software is a real-time messaging tool that lets businesses communicate with website visitors instantly, so they can answer questions, resolve issues, and convert prospects without delays. Every year, live chat software companies come up with new features for customer support, and that one question comes into play – “What’s the best live chat...
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10 Best Shopify Live Chat Apps to Make Every Shopper Feel Heard

Written by , Customer Service & Engagement Experts Updated: 21 Apr, 2026
When I launched my first Shopify store, I quickly realized that even the best products don’t sell themselves. You need live chat for Shopify to have in-the-moment conversations that turn visitors into customers.  I’ve worked with multiple ecommerce teams over the years, and one thing consistently makes a difference: how quickly and effectively you respond...
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Does Live Chat Increase Conversions? Explore Why It Works & How to Use It Right

Written by , Customer Service & Engagement Experts Updated: 12 Feb, 2026
In my years of helping businesses optimize their sales, the most frequent question I receive from skeptical founders is: Does live chat increase conversions? The short answer is a resounding yes. Data consistently shows that adding a live chat feature to a website can boost conversion rates by an average of 20%.  In my experience,...
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Chatbots vs. AI Virtual Assistants: Comparing Features, Use Cases & Benefits

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Remember the last time you needed quick help but got lost in an endless FAQ section? Frustrating, right?  Now, imagine a digital helper always ready to assist—this brings us to the topic of Chatbots vs. Virtual Assistants. While both tools improve user interactions, understanding the key differences between chatbots and virtual assistants is crucial. Chatbots...
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Live Chat for Lead Generation: 8 Proven Ways to Capture More Leads in 2026

Written by , Customer Service & Engagement Experts Updated: 3 Apr, 2026
I’ll be honest. Most websites leak leads.   I’ve seen it in my own companies and in businesses I’ve advised. You spend months refining your positioning, driving traffic, and optimizing pricing. Prospects land on your site with real intent. They scroll, compare, hesitate, and then disappear. Not because they aren’t interested, but because no one engaged...
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11 Best Freshchat Alternatives & Competitors Worth Considering in 2026

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
With a highly saturated market, finding the best Freshchat alternatives for your business is a task.  Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool.  But,...
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Live Chat vs Messaging: What You Need to Know

Written by , Customer Service & Engagement Experts Updated: 29 Apr, 2026
What is the best communication channel for your business? Well, this one’s a real head-scratcher!  Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation).  But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...
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