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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

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Live Chat for Lead Generation: 8 Proven Ways to Capture More Leads in 2026

Written by , Customer Service & Engagement Experts Updated: 3 Apr, 2026
I’ll be honest. Most websites leak leads.   I’ve seen it in my own companies and in businesses I’ve advised. You spend months refining your positioning, driving traffic, and optimizing pricing. Prospects land on your site with real intent. They scroll, compare, hesitate, and then disappear. Not because they aren’t interested, but because no one engaged...
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11 Best Freshchat Alternatives & Competitors Worth Considering in 2026

Written by , Customer Service & Engagement Experts Updated: 19 Jun, 2026
With a highly saturated market, finding the best Freshchat alternatives for your business is a task.  Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool.  But,...
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Live Chat vs Messaging: What You Need to Know

Written by , Customer Service & Engagement Experts Updated: 29 Apr, 2026
What is the best communication channel for your business? Well, this one’s a real head-scratcher!  Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation).  But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...
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Close Deals Even When You Sleep: Top AI Sales Chatbots for 2026

Written by , Customer Service & Engagement Experts Updated: 18 Jun, 2026
You’re browsing online for a new pair of shoes, and suddenly, a chatbot pops up with: “Need help finding the right fit?” Seconds later, it’s suggesting styles, offering discounts, and making your shopping experience effortless. And that’s how AI sales chatbots make online shopping a joy! Having built and grown businesses myself, I’ve seen how...
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What Is Conversational Marketing and Why It Is Important

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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How to Build an AI Chatbot for a Website: A Step-By-Step Guide

Written by , Customer Service & Engagement Experts Updated: 10 Oct, 2025
When I launched my first startup, I lost more leads than I gained, not because the product was falling short, but because no one answered visitors’ questions in real time.  That’s when I decided to create a chatbot for website engagement.  The difference was immediate: 24/7 support, more conversions, and happier customers.  And here’s the...
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How to Use Live Chat Software for Customer Onboarding

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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12 Chatbot Mistakes That Can Be Fatal for Your Business

Written by , Customer Service & Engagement Experts Updated: 23 Jan, 2026
Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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