ProProfs Editorial Team

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ProProfs Editorial Team

Customer service specialists |
The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

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Articles by ProProfs Editorial Team

11 Best Live Chat Software for eCommerce to Increase Conversions in 2024

11 Best Live Chat Software for eCommerce to Increase Conversions in 2024

As online shopping continues to soar, businesses constantly seek innovative ways to connect with customers and enhance the shopping experience.  In this quest for customer satisfaction and conversion optimization, live chat software has emerged as a powerful tool. But finding the best live chat software for eCommerce business can be a daunting task.  Worry not!...
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10 Best WooCommerce Chatbot Plugins for 2024 [Compared]

10 Best WooCommerce Chatbot Plugins for 2024 [Compared]

Picture this. You’ve established your online store using WooCommerce. Your products are ready to sell. You see visitors coming to your site regularly. But there’s a hitch. Visitors are coming to your site and bouncing off after some time. Why is that? Do they need help to find what they are looking for? Do they...
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Chatbot Welcome Messages: Purpose, Best Practices, & More

Chatbot Welcome Messages: Purpose, Best Practices, & More

We all know the standard welcome message: “Hello, how are you? Welcome to our website.” But what if your website had a chatbot that could engage with visitors more interestingly? Your chatbot welcome message is an opportunity that holds power to set the flow of the conversation. It is a customer’s first impression of your...
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10 Crisp Chat Alternatives for Enhanced Customer Support in 2023

10 Crisp Chat Alternatives for Enhanced Customer Support in 2023

Crisp chat is a popular live chat tool that offers a visually appealing interface and excellent support solutions. But if you have outgrown this tool and looking for Crisp chat alternatives, we have some good options in store for you.  This blog will reveal the 10 best Crisp chat alternatives, their features, pros and cons,...
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Top 10 Gorgias Chat Alternatives to Improve Customer Interactions

Top 10 Gorgias Chat Alternatives to Improve Customer Interactions

What does it take to make every customer interaction count? Responding at lightning speed? Personalizing their experiences? Reaching out to customers on their preferred channel? Well, it’s a concoction of all three and more! No wonder that live chat fast is the preferred mode of communication by any booming business today. Gorgias chat is a...
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10 Best Live Chat Software for Your Business in 2024

10 Best Live Chat Software for Your Business in 2024

Choosing the best live chat software can make or break your connection with prospects. As a seasoned industry professional with years of hands-on experience, I understand the critical role of live chat in fostering real-time interactions.  Thus, I have curated a list of the 10 best live chat software in that can help you improve...
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15 Best Shopify Live Chat Apps in 2024

15 Best Shopify Live Chat Apps in 2024

Are you a Shopify store owner struggling with low conversion rates despite working hours to optimize it?  It could be because your Shopify store customers aren’t getting the support they need when they have questions or concerns. Maybe they’re hesitant to purchase because they’re not sure about the size or fit of a product. Or...
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How Live Chat on Your Website Can Maximize Conversion

How Live Chat on Your Website Can Maximize Conversion

Are you tired of burning cash on expensive marketing campaigns and advertisements? Live chat conversion can help your business generate qualified leads and boost sales without costing a fortune.  If you are selling products on your online store, every visitor that lands on your website is a potential sale. But, if visitors are not able...
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Chatbots & Virtual Assistant- Which One Should You Choose?

Chatbots & Virtual Assistant- Which One Should You Choose?

Artificial intelligence has brought about a paradigm shift in how businesses operate. Did you know that 35% of companies now use AI in their business in some form, and another 42% are currently exploring AI? AI-enabled applications have taken over a range of repetitive business functions, whether it is answering customer queries or managing day-to-day...
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How to Use Live Chat Software for Lead Generation

How to Use Live Chat Software for Lead Generation

Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...
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