ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

8 Best MyLiveChat Alternatives to Boost Your ROI in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 16 Jan, 2026

MyLiveChat is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, MyLiveChat may not be the best fit for every business, especially if you want more features, integrations, or affordability. That’s why I have compiled a list of the top 8 best MyLiveChat alternatives for...

10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jan, 2026

HubSpot Chat has been a go-to solution for businesses when it comes to customer engagement. However, it is not the only option out there and might not be the best fit for your business needs. In fact, many HubSpot Chat alternatives offer more features, better pricing, and greater flexibility. With years of experience in the...

10 Best Gorgias Alternatives to Boost Your ROI in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jan, 2026

Businesses constantly look for better solutions to boost their productivity and sales. The same is the case with live chat tools. Gorgias is a versatile tool for supporting shoppers real time with a fast-loading chat widget. However, if you are looking for more advanced reporting functionalities and a simpler user experience, you must look for...

Top 10 Smith.ai Alternatives to Boost Your Customer Support

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Smith.ai is a popular, efficient customer support platform known for its quick handling of customer queries. However, the tool’s overreliance on AI may sometimes cause businesses to look for alternatives because AI isn’t always the best at connecting with customers on a deeper level and gathering insights. If you are one of them, I have...

10 Best REVE Chat Alternatives in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Looking to switch your live chat software? REVE Chat is a fantastic omnichannel customer engagement platform with live chat and an AI chatbot to connect with customers in real time and boost sales. But unfortunately it doesn’t live up to every user’s expectations. Delays in outgoing messages, unwanted notifications, and the need for improvement in...

10 Best Free Chatbots to Boost Your ROI in 2026

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 3 Jul, 2025

“Almost 60% organizations are already integrating generative AI into their marketing efforts, and 37% of these are actively implementing it across various initiatives.” – Capgemini Research Institute. With so many options on the market, it can be challenging to select the best free chatbots for your business. Not anymore! As someone who has extensively explored...

8 Best LivePerson Alternatives to Boost Your Engagement in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

With so many options on the market, it can be daunting to select the best LivePerson alternative for your business. Worry not! I’ve already done the legwork for you. As a seasoned industry professional with years of experience, I’ve curated a list of the top 10 LivePerson alternatives for . Let’s get started! Top 8...

10 Best Userlike Alternatives to Boost Your Conversions in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Userlike has a significant presence in the market, but its high pricing, limited customization options, and intricate user interface have prompted businesses to explore alternative solutions. As someone who has spent countless hours seeking the ideal chat tool for my business, I understand the challenges in finding a reliable Userlike alternative. Drawing from my personal...

AI Chatbot for Customer Service: Top 11 Picks, Trends & Setup Guide

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 21 Apr, 2026

“What happens when your best support agent logs off at 6 PM?” For most businesses, tickets pile up, chats go unanswered, and customers bounce. I’ve been there. When we started scaling, it became clear that hiring more agents wasn’t the only answer. What we really needed was an AI chatbot for customer service that could...

How Chatbots for Logistics Can Transform the Supply Chain Industry

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

Are you tired of navigating the complexities of logistics management, juggling shipment schedules, and constantly addressing customer queries? Say goodbye to logistics headaches! Logistics chatbots are revolutionizing the supply chain industry. These intelligent assistants are designed to streamline processes, automate routine tasks, and enhance customer service. In this blog, we’ll delve into the various use...