ProProfs Editorial Team

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ProProfs Editorial Team

Customer service specialists |
The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

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Articles by ProProfs Editorial Team

5 Best Wix Chatbots & How You Can Add One to Your Wix Website

5 Best Wix Chatbots & How You Can Add One to Your Wix Website

From wise entrepreneurs to young freelancers, Wix is used by millions of users to create the best-looking websites. But creating an aesthetically appealing website is one thing, and engaging visitors is another. Do you wish you could answer visitor questions even while your team sleeps? A Wix chatbot can help you assist customers 24×7, capture high-quality leads,...
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11 Best Freshchat Alternatives & Competitors Worth Considering in 2024

11 Best Freshchat Alternatives & Competitors Worth Considering in 2024

With a highly saturated market, finding the best Freshchat alternatives for your business is a task.  Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool.  But,...
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Live Chat vs Messaging: All You Need to Know

Live Chat vs Messaging: All You Need to Know

What is the best communication channel for your business? Well, this one’s a real head-scratcher!  Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation).  But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...
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10 Best Sales Chatbot to Use in 2024

10 Best Sales Chatbot to Use in 2024

Chatbots act as saviors for businesses in several ways.  They have simplified and automated many complicated processes. Chatbots with conversational tone help small businesses attract and engage new leads. From answering customers’ queries to responding to sales inquiries, the best sales chatbot holds the potential to transform business activities. Companies (small or large) across the...
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What Is Conversational Marketing and Why It Is Important

What Is Conversational Marketing and Why It Is Important

Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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How to Create Chatbot for a Website (Step-by-Step Guide)

How to Create Chatbot for a Website (Step-by-Step Guide)

Many sci-fi movies have unleashed the idea of robots taking over the world. And we always thought to ourselves, “Naah! That isn’t happening anytime soon.” However, almost half of the websites you visit today have a chatbot software to greet and engage you. In short, these little chatbots have already taken over the market. If...
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How to Use Live Chat Software for Customer Onboarding

How to Use Live Chat Software for Customer Onboarding

Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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12 Chatbot Mistakes That Can Be Fatal for Your Business

12 Chatbot Mistakes That Can Be Fatal for Your Business

Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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Top 15 Benefits of Chatbots for Your Business & Customers in 2024

Top 15 Benefits of Chatbots for Your Business & Customers in 2024

Chatbots can form a central aspect of your marketing and support strategy.  A chatbot benefits your business in many ways, such as higher leads, quicker issue resolution, and a well-managed sales funnel. Also, the best part of chatbots is that they are super easy to deploy and get started with. So, what does a chatbot...
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