ProProfs Editorial Team

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ProProfs Editorial Team

Customer service specialists |
The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: April 22, 2024
Top 11 Chatbot Software for Small Businesses

Top 11 Chatbot Software for Small Businesses

The world is becoming more connected, and with it, there is a higher demand for lower response times. No matter how well developed your website might be, you will lose crucial customers if you don’t work fast.  The digital world is constantly changing, but you can cover more ground with the best chatbots tools. If...
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Last modified: April 8, 2024
12 Best Customer Support Software to Boost ROI in 2024

12 Best Customer Support Software to Boost ROI in 2024

In the competitive business environment, where customer satisfaction is the decisive factor, you require reliable and powerful customer support software.  However, finding the best customer support software for your business is nothing less than searching for a needle in a haystack.  As a customer support professional with years of experience, I know how frustrating it...
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Last modified: April 8, 2024
14 Best Chatbot Builders in 2024

14 Best Chatbot Builders in 2024

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries.  As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...
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Last modified: April 8, 2024
11 Best Drift Alternatives for Your Business in 2024

11 Best Drift Alternatives for Your Business in 2024

In the world of customer service, instant but valuable responses are the quickest route to customer delight.  Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them.  Drift is a popular live chat solution...
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Last modified: April 8, 2024
10 Best Pure Chat Alternatives in 2024

10 Best Pure Chat Alternatives in 2024

Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...
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Last modified: April 29, 2024
Top 13 LiveChat Alternatives in 2024

Top 13 LiveChat Alternatives in 2024

LiveChat is a popular live chat tool renowned for its customization and prediction features.  Its capability to automatically segment users based on their website behavior is truly remarkable. However, LiveChat falls short when it comes to automation, proactive support, and user-friendly navigation for new customers. Fortunately, if you’re in search of LiveChat alternatives that can...
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Last modified: April 8, 2024
9 Best Customer Retention Software to Reduce Churn

9 Best Customer Retention Software to Reduce Churn

Medium-sized eCommerce businesses spend at least $274 on acquiring new customers. If I consider the construction industry, it costs $610. This might make you think of investing in customer retention software solutions.  But, as someone who has spent years in the industry, I can assure you that finding the right retention software is harder than...
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Last modified: April 8, 2024
Lead Generation Chatbots: The Best Solution to Capture & Qualify Leads

Lead Generation Chatbots: The Best Solution to Capture & Qualify Leads

Attention, business owners!  Are you grappling with the challenge of generating leads on your website, despite employing various tactics? The struggle ends here! We empathize with the frustration of falling short on lead acquisition, and here we are with the ultimate solution to alleviate this pain.  Brace yourself for the game-changer: the lead generation chatbot....
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Last modified: April 8, 2024
10 Best Customer Service Channels to Improve Your Customer Experience

10 Best Customer Service Channels to Improve Your Customer Experience

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...
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Last modified: April 8, 2024
How To Reduce Inbound Call Volume

How To Reduce Inbound Call Volume

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...
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