ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

What is a Pre-Chat Form? & How to Create One for Your Website

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Do you wish to know the person behind who clicked on your website’s “Chat Now” button even before the chat session begins? A pre-chat form will tell you exactly that! Not just the name of the visitor, but also important details like their contact information, concerned department, nature of issue, any other reason for contact,...

How To Enhance Business Interactions With Multichannel Chatbots

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

While researching, I was surprised to know that 40% of consumers say having multiple ways of communication is the most important aspect of a company’s customer service. That’s a huge jump from just a few years ago, highlighting the growing importance of multichannel chatbots. As someone who’s witnessed the rise of chatbots for over a...

What Is an Omnichannel Chatbot? Benefits, Features & Setup

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 22 May, 2026

“Why do I have to explain this again?” That is the moment businesses start losing trust, leads, and sales. I have seen it happen: a customer messages on Instagram, follows up on your website, and then reaches out on WhatsApp, only to start from scratch every time. That is where an Omnichannel Chatbot becomes more...

10 Best Zoho Desk Alternatives and Competitors

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Jun, 2026

As someone who often explores tools to enhance customer support processes, I looked for Zoho Desk alternatives to ensure my team has the best options available. This search was about understanding different features and pricing models to find the right fit for our needs. Here, I present the 10 best alternatives and competitors to Zoho...

How to Analyze Your Chatbot’s Performance: Top 20 Chatbot Analytics

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Chatbots have gained a lot of popularity, transforming how businesses interact with customers. But how do you know if your chatbot is a hero, saving the day with efficient service and happy interactions, or a silent villain, frustrating users and failing to meet expectations? The answer lies in data. By tracking key chatbot analytics metrics,...

Chatbot Automation 101: Crafting the Ultimate Customer Experience

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 1 May, 2026

“What happens when a potential customer visits your website at 11 p.m. and has a simple question?” I used to assume they would come back later. Most of them did not. That realization convinced me to look closely at chatbot automation and its role in changing the way businesses handle conversations outside working hours. Chatbot...

10 Best eDesk Alternatives & Competitors in 2026

Written by ProProfs Editorial Team Updated: 19 Jun, 2026

In my search for top-notch customer support tools, I’ve explored several eDesk alternatives and competitors that stand out in . I aimed to find platforms that offer exceptional service and bring innovation and efficiency to the table. From automated ticketing systems to advanced analytics, these alternatives to eDesk promise to enhance customer interaction and support...

Top 10 SleekFlow Alternatives to Engage & Support Customers in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Jun, 2026

While SleekFlow has carved a “sleek” path for itself in the live chat field, it might not always “flow” with everyone’s unique requirements. If you have outgrown this tool and looking for better options, allow me to share the ten best SleekFlow alternatives to engage and support your customers this year. Which Is the Best...

A Guide to Canned Responses for Live Chat Support in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Did you know that a majority (66%) of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. Meeting that expectation can be challenging, especially for businesses with limited resources. That’s where canned responses come in as your secret weapon. These pre-written...

Top 15 Kayako Alternatives & Competitors in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Jun, 2026

As a long-time Kayako user, I’ve come to appreciate its strengths in ticketing and agent collaboration. But, as my support needs evolved, I had to explore a broader range of Kayako alternatives. That’s when I came across multiple tools that were invaluable for customer support. In this post, I’ll share the top 15 Kayako competitors...