ProProfs Editorial Team

You need to follow these steps to integrate Live Chat Software with PrestaShop. These steps will help you in adding ProProfs Chat Button on your PrestaShop page. Step 1 –• Download the plug-in application.• Login into your Prestashop Administrator Account. Step 2 – Go to the Module Section in top menu bar and upload ProProfs...

An effective live chat agent is the face of a company. He will be the only person who can give an good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in...

As one of the most widely used service channels at your contact center, live chat has finally found its rightful place as a communication metric which not only builds bridges with customer communities but also sustains them long term. This level of customer connection comes at a price that your organization can afford with considerable...

Live chat service has been benchmarked by industry experts as a highly effective, low cost service channel when compared to phone and email support. You can provide phone support to your customers in special situations where phone interaction may resolve the issue promptly. That said, no technology is perfect, and once in a while, there...