ProProfs Editorial Team

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services...

Did you watch the OnePlus April 2020 launch event? After months of anticipation and multiple speculations, I finally had the opportunity to see what new specs made their “Lead with Speed” series special and what’s new for the customers. But that’s when something else caught my eye. For the first time, I saw a flawless...

From customer service, support to experience, you have a lot to accomplish to keep your customers satisfied.  Well, that’s because 87% of satisfied customers are more likely to upgrade or add services and are less likely to cancel. And, ultimately become brand loyals. So, to make sure your customers are satisfied with your brand, you...

We’ve seen popular brands create some of the most memorable and successful customer service stories. And we’ve all tried to follow their footsteps. But rather than following them, why not see what really worked for them? Believe it or not, but customer service psychology is one of the driving factors for their success. Well, just...

What is the best way for my business to reduce customer service response time? If this question is bothering you a lot, that could mean one thing – you are struggling to engage with customers and keep them delighted.  Delayed responses induce frustration, especially for 66% of customers who feel valuing their time is the...

Along with the global economy, how businesses operate is also massively hit, with the spread of COVID-19. This is forcing business owners to take major steps towards overhauling their existing workplace practices – work from home (WFH) is one of them – it has become mainstream in less than two weeks. Happy to share that...

Hello? Yeah, hi. I was trying to purchase one of your products online and submitted my card details. I see a deduction but I haven’t received a confirmation from your end. Could you please look into this and let me know if my order has been confirmed? Yes, sure. Is it okay if I put...

“One of our best leads came in at 3 AM—and we completely missed it.” That’s when I realized we needed to rethink how we handled support. Automated Customer Service wasn’t just a tech upgrade—it was survival.  As a founder, I’ve dealt with overloaded agents, delayed responses, and leads slipping through the cracks. If any of...