ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

11 Best Tawk.to Alternatives for Improved Customer Service in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 11 Aug, 2026

Did you know that Tawk.to has the leading market share of 21.41% when it comes to live chat technologies? At this point, you might wonder- Why even look for a Tawk.to alternative? After all, businesses trust Tawk.to to handle their customer interactions. You might be tempted to join them and use it as your full-time...

7 Types of Customer Service & Which One is Perfect for Your Business?

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 20 Apr, 2026

Giving your customers a top-notch service experience is essential if you want your business to grow. However, multiple challenges wait ahead of you that easily hamper both your customers and your experience. This makes it difficult to decide on what type of customer service we should offer to customers. The types of customer service you...

10 Best Chatbot Software for Support, Sales & Automation

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 7 Sep, 2026

I still remember the first time a customer typed a question into our site chat, and the bot just froze, then repeated the same line twice. That is usually the moment small business owners start actively comparing chatbot software instead of settling for whatever came free with their website builder. According to the Capgemini Research...

Live Chat for Marketing: 8 Ways to Boost Your Business

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 26 Aug, 2026

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...

A Step-by-Step Guide to Outsourcing Live Chat Services

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jul, 2025

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...

How to Add Live Chat App to Shopify Store

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 12 Sep, 2025

If you own a Shopify store, there’s no need to explain why it is one of the popular platforms among 87% of merchants. However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat function on board. Live chat and...

A Quick Guide to Set Up Proactive Live Chat

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 23 May, 2025

Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: In fact, 68% of consumers’...

What is a Chatbot? A Comprehensive Tool for Customer Engagement

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 29 Jun, 2026

Do you feel frustrated by repeated customer inquiries outside your working hours? Do you wish you had a solution to back you up? Well, we understand your pain of losing potential customers because of odd-time inquiries. But worry no more. A chatbot is the solution. If you are scratching your head, thinking, “what is a...

How to Create & Optimize Customer Support Funnel

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jul, 2025

We’ve all heard about the sales funnel and how a lead converts into a customer. But there’s another funnel that can help businesses achieve their goals – the customer support funnel. A well-defined customer support funnel strategy is different from the original sales funnel that we all know of so far. Rather than tracking the...