ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

21 Customer Support KPIs Every Team Should Track

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 7 Sep, 2026

“What gets measured gets managed” Peter Drucker I’ve always believed that when customer issues pile up and satisfaction drops, it’s clear something’s off. But without the right customer support KPIs, can you really find the root cause? Food for thought! Slow response times, unresolved tickets, and unhappy customers can quietly hurt your business. That’s why...

7 Experts Share Their Advice on Top 3 Customer Service Skills required to Succeed

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

The customer satisfaction depends on the customer service skills of an individual to professionally handle and deal with various consumers. If you let your customers down then there are chances of losing potential buyers. The report done by customer impact business depicted that almost 89% of consumer stopped buying products due to low customer service. Hence,...

10 Things Never to Say to a Customer on Live Chat

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

My first full-time job as a grown-up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident. So,...

Are You a Customer Support Hero or Just a Customer Support Agent

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

Did you know that 55% of customers are willing to pay more for a quality experience? Reduction of customer efforts is a crucial factor in customer loyalty, therefore it comes as no surprise that customer service over social media increased by 250% in the last two years. However, what most people don’t know is that...

7 Tips to Reap the Best out of ProProfs Chat

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...

Transform Your Small Business To Enterprise Business With Live Chat

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 26 Aug, 2026

Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...

Things to Consider Before Buying a Live Chat Software

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is the key to long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by offering...

Live Chat Implementation Benefits: 5 Reasons to Add It to Your Website

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 22 Sep, 2025

I can’t count how many times I’ve heard this: “We had the lead, but they left before we could reply.” I’ve been there too, and that’s why I started looking seriously at live chat implementation. The difference that live chat makes is huge—customers don’t wait; they just ask and get answers right away. It feels...

How to Improve Online Customer Service Through Live Chat

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 12 Aug, 2026

I once had a customer say, “I was ready to buy… but no one replied.” That moment stayed with me. It reminded me that great service isn’t just about solving problems. It’s about being present exactly when customers need you. That’s really where the journey of understanding how to improve online customer service began for...

14 Live Chat Metrics &; KPIs to Measure Operator Performance |

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Apr, 2026

Is live chat helping my support team achieve their customer service and sales goals? That’s a valid question that can be answered by tracking the right live chat metrics and KPIs. Chat analytics assist you in understanding real-time customer satisfaction rates and help you gauge the performance of each support team member. “In today’s digital...