ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

What are Post Chat Surveys and How to Create Them?

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Ping! 📲 “Please take a few seconds to fill out this post-chat survey form 📃 to help us serve you better.” Remember the time you interacted with a chat operator when ordering pizza or booking a hotel, and were greeted by a short survey right after? Yes, such post-chat surveys have become common tools to...

11 Kommunicate Alternatives for Customer Support Automation in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Kommunicate is a popular platform well known for its AI-powered customer support automation capabilities – thanks to its live chat and chatbot tools. But if you’re like me, wondering whether there are some other options that offer almost similar features… well, you chose the right blog to start with. As someone who has used several...

10 HelpCrunch Alternatives for Improved Customer Support in 2026 [Expert Reviewed]

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jan, 2026

HelpCrunch is a popular customer support and engagement software, which I believe a lot of you already know. But is it the best option you can have on the market? Probably not. You see, there are plenty of HelpCrunch alternatives that offer better features, and some of them even come at an affordable price. Here,...

10 Best Free AI Chatbots for Business Customer Support in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 29 Apr, 2026

If you’ve ever wished you could clone your best support rep to handle customer service, qualify leads, and follow up on sales conversations all at once, around the clock, a free AI chatbot is the closest thing you’ll find. No wonder. According to Statista, 44% of respondents rely on chatbots to explore product information ahead...

10 Best BotsCrew Alternatives and Competitors in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jan, 2026

As a chatbot enthusiast, I’ve built bots using numerous platforms, including BotsCrew. It’s a great tool, but different projects require different strengths. Maybe you need a platform that excels in intricate conversation design, or perhaps seamless integrations are your priority. The good news? There are lots of fantastic BotsCrew alternatives waiting to be explored. In...

10 Best Healthcare Chatbot Use Cases to Automate Patient Care in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Apr, 2026

Every hospital administrator I’ve spoken with mentions the same three problems: patients can’t reach someone fast enough, staff spend hours on repetitive tasks, and no-show rates keep climbing. What’s interesting is that all three problems can be solved with a well-configured chatbot. Healthcare chatbot use cases have expanded well beyond answering basic FAQs. Today, these...

What is a Pre-Chat Form? & How to Create One for Your Website

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Do you wish to know the person behind who clicked on your website’s “Chat Now” button even before the chat session begins? A pre-chat form will tell you exactly that! Not just the name of the visitor, but also important details like their contact information, concerned department, nature of issue, any other reason for contact,...

How To Enhance Business Interactions With Multichannel Chatbots

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

While researching, I was surprised to know that 40% of consumers say having multiple ways of communication is the most important aspect of a company’s customer service. That’s a huge jump from just a few years ago, highlighting the growing importance of multichannel chatbots. As someone who’s witnessed the rise of chatbots for over a...

What Is an Omnichannel Chatbot? Benefits, Features & Setup

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 3 Apr, 2026

“Why do I have to explain this again?” That is the moment businesses start losing trust, leads, and sales. I have seen it happen: a customer messages on Instagram, follows up on your website, and then reaches out on WhatsApp, only to start from scratch every time. That is where an Omnichannel Chatbot becomes more...

10 Best Zoho Desk Alternatives and Competitors

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

As someone who often explores tools to enhance customer support processes, I looked for Zoho Desk alternatives to ensure my team has the best options available. This search was about understanding different features and pricing models to find the right fit for our needs. Here, I present the 10 best alternatives and competitors to Zoho...