ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

How to Get Started With Banking Chatbots: A Detailed Guide for 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 12 Jun, 2025

Imagine if banking was as easy as texting—thanks to banking chatbots, it is! These smart assistants are changing how banks interact with customers. Banking chatbots tackle everyday tasks, answer questions, and offer support around the clock. Plus, they make complex banking tasks simpler and refine customer service. Whether customers need help with transactions or account...

Multilingual Chatbot Guide: Break Language Barriers & Delight Global Customers

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jul, 2025

A multilingual chatbot is more than just a luxury—it’s a necessity in today’s global market! Nowadays, businesses are tapping into the power of multilingual chatbots to take customer interactions to a whole new level. In fact, a recent survey states that 69% of customers prefer chatbots that provide instant multi-language support, reflecting the growing demand...

Top 10 Botsify Alternatives to Consider in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

With each new leap in live chat and chatbot technology, sticking to one solution might limit your potential. If you have outgrown Botsify, you may require a chatbot solution that offers more flexibility, advanced features, or simply a different approach. In this blog, I will unveil the top Botsify alternatives, each bringing its unique strengths...

White Label Chatbots – Know the Benefits, Features & Tools

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Outstanding customer service sets you apart, and today’s business owners have the perfect tool to deliver it: White-Label Chatbot! Now, you must be wondering what’s so special about it. Well, a white-label AI chatbot allows you to integrate advanced automation while keeping your branding front and center. So, why delay? Let’s quickly explore how this...

What are Post Chat Surveys and How to Create Them?

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Ping! 📲 “Please take a few seconds to fill out this post-chat survey form 📃 to help us serve you better.” Remember the time you interacted with a chat operator when ordering pizza or booking a hotel, and were greeted by a short survey right after? Yes, such post-chat surveys have become common tools to...

11 Kommunicate Alternatives for Customer Support Automation in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

Kommunicate is a popular platform well known for its AI-powered customer support automation capabilities – thanks to its live chat and chatbot tools. But if you’re like me, wondering whether there are some other options that offer almost similar features… well, you chose the right blog to start with. As someone who has used several...

10 HelpCrunch Alternatives for Improved Customer Support in 2025 [Expert Reviewed]

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

HelpCrunch is a popular customer support and engagement software, which I believe a lot of you already know. But is it the best option you can have on the market? Probably not. You see, there are plenty of HelpCrunch alternatives that offer better features, and some of them even come at an affordable price. Here,...

Top 10 Free AI Chatbots in 2025: Boost Your CX Without Breaking the Bank

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 25 Jul, 2025

If you’ve ever wished you could clone your best support rep to work 24/7, minus the coffee breaks, a free AI chatbot might be the closest thing you’ll find. No wonder 44 percent of respondents appreciate the help of chatbots in finding product information before the actual purchase. Having helped businesses scale support without scaling...

10 Best BotsCrew Alternatives and Competitors in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 17 Feb, 2025

As a chatbot enthusiast, I’ve built bots using numerous platforms, including BotsCrew. It’s a great tool, but different projects require different strengths. Maybe you need a platform that excels in intricate conversation design, or perhaps seamless integrations are your priority. The good news? There are lots of fantastic BotsCrew alternatives waiting to be explored. In...

Use Cases of Healthcare Chatbots: A Detailed Guide 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 3 Jun, 2025

In the past, I’ve witnessed a fascinating transformation in healthcare. For instance, earlier people spent a lot of time trying to schedule appointments or decipher confusing medical bills. But thanks to healthcare chatbots, these struggles are a thing of the past. These virtual assistants are making waves, offering patients instant access to information and simplifying...