Customer Support

Popular Articles

Top 20 Chatbot Use Cases to Help You Build Delightful Experience

Top 20 Chatbot Use Cases to Help You Build Delightful Experience

47% of users are open to buying products via a chatbot, while 67% prefer using them to get faster responses and answers.  Such numbers give a quick glimpse of what a chatbot is capable of doing for a business. But, chatbot use cases aren’t limited to answering frequently asked questions. Now and then, you’ll see...
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Chatbot Marketing: What it is & How to Implement it

Chatbot Marketing: What it is & How to Implement it

If you see a chatbot widget showing product recommendations as you browse the website, it’s called a marketing strategy. If you see a chatbot encouraging you to sign up for an event or newsletter, that too is a marketing strategy. Chatbot marketing isn’t new, yet it still lacks wider acceptance among businesses. That’s because businesses...
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10 Best BigCommerce Live Chat Apps in 2022

10 Best BigCommerce Live Chat Apps in 2022

Want to skyrocket your BigCommerce store sales as you streamline your customer service and support process for future experiences?  How about adding a live chat to your Bigcommerce store? If you own an eCommerce store, we understand that you just don’t want to boost your sales but also ramp up your customer service experience. For...
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Customer or Client? Successful Businesses Know the Real Difference

Customer or Client? Successful Businesses Know the Real Difference

If you’re in business, you’ve heard the adage, “You have to spend money to make money.” But what if you could spend less money and still generate more revenue? It turns out that acquiring new customers costs 5-25X more than retaining existing clients, and successful businesses use this to their advantage. Instead of spending all...
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10+ Unbeatable SaaS Marketing Tools to Support Your Business in 2022

10+ Unbeatable SaaS Marketing Tools to Support Your Business in 2022

Are you searching for the best SaaS marketing tools for your business? If you are reading this article, two things are pretty clear. One, you know the growing importance of SaaS tools that boost marketing efforts and how they can bring more engagement to your business. Two, you are looking for a source that helps...
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11 High-Powered Customer Acquisition Tools to Consider in 2022

11 High-Powered Customer Acquisition Tools to Consider in 2022

What’s your first thought when you hear customer acquisition? If you think it is time taking, expensive, and strategically challenging, you are not alone. However, business owners have resorted to the use of multiple customer acquisition tools to avert these roadblocks. And in case you were on the lookout for one, or maybe more, we’ve...
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7 Welcome Email Templates to Nurture New Clients

7 Welcome Email Templates to Nurture New Clients

You’ve just converted your latest prospect into a customer, and you have great content and offers in store for them. You decide to take your time and save the best for later, so you send a “Thank you for subscribing!“ message to all the new users. You decide to send the video next week. However,...
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Intercom VS Drift: Which is Your Best Customer Support Option

Intercom VS Drift: Which is Your Best Customer Support Option

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...
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How to Add Live Chat to Your Website in 5 Easy Steps

How to Add Live Chat to Your Website in 5 Easy Steps

Did you know that 79% of customers prefer having a customer service conversation using live chat? Your customers prefer using live chat because:  It connects them faster with you It helps them get instant replies  It reassures them that a solution is on the way  While customers benefit from the use of live chat, so...
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How to Reduce Customer Support Costs for Your Business

How to Reduce Customer Support Costs for Your Business

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...
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