Customer Support

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11 Best Drift Alternatives for Your Business in 2022

11 Best Drift Alternatives for Your Business in 2022

In the world of customer service, instant but valuable responses are the quickest route to customer delight.  Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them.  Drift is a popular live chat solution...
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10 Best Pure Chat Alternatives in 2022

10 Best Pure Chat Alternatives in 2022

Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...
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10 Best LiveChat Alternatives in 2022

10 Best LiveChat Alternatives in 2022

Businesses are always looking for ways to hook potential customers to their website instantly. Live chat is a great customer support tool that allows your brand to solve customer queries, engage with them, and instantly delight them. LiveChat is one of the most popular chat solutions you can choose for your business. However, it is...
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10 Best Customer Retention Software to Reduce Churn Rate

10 Best Customer Retention Software to Reduce Churn Rate

After extensive market research, you have built a great product, and customers are thrilled with the experience. After a while, you notice that some customers drop off after a few purchases. Even worse, they have started doing business with a competitor. So, how do you keep them hooked? Customer retention software such as an advanced...
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The Definitive Guide for Lead Generation Chatbots [No-Code Guide]

The Definitive Guide for Lead Generation Chatbots [No-Code Guide]

Businesses are coming up with ways to boost their sales funnel and improve customer support. You can hit these two birds with one stone using lead generation chatbots. These messaging platforms can improve your lead generation efforts and improve support experiences. So, what do chatbots do exactly? Among the most significant advantages of using chatbots...
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10 Best Customer Service Channels to Improve Your Customer Experience

10 Best Customer Service Channels to Improve Your Customer Experience

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...
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How To Reduce Inbound Call Volume

How To Reduce Inbound Call Volume

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...
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10 Chatbot Best Practices for a Business

10 Chatbot Best Practices for a Business

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...
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30+ Best SaaS Tools to Grow Your Business in 2022

30+ Best SaaS Tools to Grow Your Business in 2022

Have you ever worked on a challenging project and weren’t sure which SaaS tool would measure up to the task? If yes, it might be high time to add one to your tech stack. But there are an array of feature-rich tools for businesses that make it a challenge to choose one. You probably are...
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10 Best Customer Service Automation Software in 2022

10 Best Customer Service Automation Software in 2022

Building a productive customer support team that can keep the issue resolution time low and customer satisfaction rate high, is a challenge. More so because such teams spend an unreasonable amount of time doing manual tasks instead of serving customers. Why not try customer service automation software? If you have a small team handling a...
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