Live Chat vs Phone Support: Which is Better for Your Business?

Live Chat vs Phone Support: Which is Better for Your Business?

In one of its studies, American Express discovered that for more complicated interactions, such as payment disputes, 40% of customers prefer talking to a real person over the phone. However, the tables turned when Econsultancy discussed how 79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and...
Read More
50+ Customer Experience Statistics for 2021

50+ Customer Experience Statistics for 2021

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This definitely gives you the motivation to focus more on creating a delightful experience for your customers. Undoubtedly...
Read More
The Complete Customer Service Training Guide

The Complete Customer Service Training Guide

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services...
Read More
How to Communicate With Customers During Coronavirus Outbreak

How to Communicate With Customers During Coronavirus Outbreak

Did you watch the OnePlus April 2020 launch event? After months of anticipation and multiple speculations, I finally had the opportunity to see what new specs made their “Lead with Speed” series special and what’s new for the customers. But that’s when something else caught my eye. For the first time, I saw a flawless...
Read More
How to Set Measurable Customer Service Goals for Your Team

How to Set Measurable Customer Service Goals for Your Team

From customer service, support to experience, you have a lot to accomplish to keep your customers satisfied.  Well, that’s because 87% of satisfied customers are more likely to upgrade or add services and are less likely to cancel. And, ultimately become brand loyals. So, to make sure your customers are satisfied with your brand, you...
Read More
15 Customer Service Psychology Tips to Provide Better Support

15 Customer Service Psychology Tips to Provide Better Support

We’ve seen popular brands create some of the most memorable and successful customer service stories. And we’ve all tried to follow their footsteps. But rather than following them, why not see what really worked for them? Believe it or not, but customer service psychology is one of the driving factors for their success. Well, just...
Read More
How to Reduce Customer Service Response Time

How to Reduce Customer Service Response Time

66 percent of consumers feel that valuing their time is the most important thing companies can do for them. However, few companies (only 12 percent) prioritize responding quickly to their customers, consequently becoming one of the major reasons why businesses fail to retain customers successfully. The question you should be asking is – how do...
Read More
Delightful Tools: Our Secrets to Working Remotely During COVID-19

Delightful Tools: Our Secrets to Working Remotely During COVID-19

Along with the global economy, how businesses operate is also massively hit, with the spread of COVID-19. This is forcing business owners to take major steps towards overhauling their existing workplace practices – work from home (WFH) is one of them – it has become mainstream in less than two weeks. Happy to share that...
Read More