Customer Support

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10 Best Zendesk Chat Alternatives to Improve Customer Service

10 Best Zendesk Chat Alternatives to Improve Customer Service

“Their chat app started to lag, and it reflected on our agent’s performance.” “Zendesk is too slow to respond to our questions. We feel there is no way out.” If you are nodding your head in agreement while reading these statements, then you’re definitely on the lookout for a Zendesk Chat alternative. We get it...
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60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2022

60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2022

Are AI-powered chatbots here to stay? Will they change the market scene soon? If these questions have bothered you before investing in chatbot technology, then our blog will surely uplift you. We’ve covered some of the latest chatbot statistics and popular insights that help you decide whether your business is ready to invest in chatbot...
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20+ Best Customer Communication Tools to Improve Relationships

20+ Best Customer Communication Tools to Improve Relationships

Every delightful customer experience starts with communication. 33% of customers worldwide expressed that getting their issues resolved in a single interaction, irrespective of the time spent, matters more to them. This kind of customer service is possible, only when you have the best communication stack ready for your business. To help you get a powerful...
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Top 10 Tidio Live Chat Alternatives & Competitors

Top 10 Tidio Live Chat Alternatives & Competitors

“Notification system needs to be better about notifying us of new chats.” – A customer review on G2.com “One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had...
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10 Best Tawk.to Live Chat Alternatives & Similar Software

10 Best Tawk.to Live Chat Alternatives & Similar Software

“I’m searching for a Tawk.to chat alternative, but not sure what to choose instead.” If you are struggling with the same thoughts as above, then you have landed on the right place. With multiple live chat solution providers claiming their products to be the best in the market, it becomes challenging to select one that...
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7 Prominent Types of Customer Service Your Business Should Know About

7 Prominent Types of Customer Service Your Business Should Know About

Giving your customers a top-notch service experience is essential if you want your business to grow. However, multiple challenges wait ahead of you that easily hamper both your customers and your experience. This makes it difficult to decide on what type of customer service we should offer to customers. The types of customer service you...
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15 Best AI Chatbot Software in 2022

15 Best AI Chatbot Software in 2022

Did you know that in 2020 organizations reported a reduction of up to 70% in call, chat, and/or email inquiries after implementing a chatbot or virtual customer assistant? This clearly indicates that chatbot software has taken the customer service and support industry by storm. And why not?  With the help of chatbots, businesses have streamlined...
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How to Leverage Live Chat for Marketing

How to Leverage Live Chat for Marketing

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
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A Step-by-Step Guide to Outsourcing Live Chat Services

A Step-by-Step Guide to Outsourcing Live Chat Services

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
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11 Best Live Chat Software in 2022

11 Best Live Chat Software in 2022

Are you looking for the best live chat software for your business website? Live chat solutions are becoming an essential sales and support tool for online businesses as they enable them to capture leads and convert them in real-time. Forrester claims a 24% rise in chat usage; still, many businesses are yet to implement live...
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