Customer Support

Instant responses are the norm in the customer service industry. But customers don’t want you to compromise on personalization. As a result, support software is essential for efficient communication and building deeper customer relationships. But with so many options in the market, choosing the best customer service software can be an uphill battle. Don’t worry;...

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries.  As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...

After extensive market research, you have built a great product, and customers are thrilled with the experience. After a while, you notice that some customers drop off after a few purchases. Even worse, they have started doing business with a competitor. So, how do you keep them hooked? Customer retention software such as an advanced...

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...