How to Focus on Customer Service to Grow Your Business in 2021

How to Focus on Customer Service to Grow Your Business in 2021

It’s no secret that customer service is an essential aspect of every business. That said, many companies overlook their customer experience, and they don’t often consider it an ROI generating metric. There are many reasons to believe that customer service has a direct impact on the bottom line, especially as we move into a more...
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Difference Between Multichannel & Omnichannel Customer Support

Difference Between Multichannel & Omnichannel Customer Support

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? We’ve obviously come a long way from those times. No wonder customers today are more concerned about how their customer support experience might turn out with a brand. They know you have more platforms in place...
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How to Handle Multiple Customers at the Same Time

How to Handle Multiple Customers at the Same Time

📞  Hello? Yeah, hi. I was trying to purchase one of your products online and submitted my card details. I see a deduction but I haven’t received a confirmation from your end. Could you please look into this and let me know if my order has been confirmed? Yes, sure. Is it okay if I put...
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What Is Automated Customer Service & Why It Is Important

What Is Automated Customer Service & Why It Is Important

Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. Businesses without reliable customer support automation are less consistent while handling customers’ requests but also spend way more time and money solving each of them. And, I bet you don’t want that to keep happening...
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Customer Acquisition Cost: How To Calculate & Reduce

Customer Acquisition Cost: How To Calculate & Reduce

Imagine having new website visitors regularly who are really interested in your services. They seem to love your website and convert a lot.  Also, they provide awesome feedback.  So, at first glance, you’re pretty happy with the performance of your business. But in spite of that, you realize that somehow you haven’t managed to generate...
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How to Measure Customer Satisfaction

How to Measure Customer Satisfaction

This is the worst restaurant I’ve been to in my entire life! That website is so annoyingly slow. Don’t even waste your time trying to read something there. I really hope that nobody will ever buy this software again. This interface is so frustrating! When you read these, it doesn’t seem too difficult to estimate...
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11 Live Chat Mistakes You’re Making and How to Avoid Them

11 Live Chat Mistakes You’re Making and How to Avoid Them

I love using live chat because it’s simple, easy, and helps me get a solution instantly. But what about you out there, reading this? Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as...
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60+ Customer Loyalty Statistics for 2021

60+ Customer Loyalty Statistics for 2021

“What can help me get committed and loyal customers?” A question that every business is seeking an answer to. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers,  Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look...
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50+ Customer Engagement Statistics for 2021

50+ Customer Engagement Statistics for 2021

“Your most unhappy customers are your greatest source of learning.” — Bill Gates Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Type, type, click, and the damage is done!...
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What Is Multi Channel Customer Service and Why It Is Important

What Is Multi Channel Customer Service and Why It Is Important

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? Obviously they won’t.  The current digitally dominant world has reduced the wait time to seconds, and no one wants to resort to old school methods of communicating with their favorite brands. When they can...
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