ProProfs Editorial Team

“Every abandoned cart has a reason.” After years of working with ecommerce teams, I’ve learned that many drop-offs happen on PrestaShop right in the final moments, when a buyer needs quick clarity and gets silence instead. In moments like these, a live chat PrestaShop module helps keep the conversation alive as buyers are close to...

An effective live chat agent is the face of a company. He will be the only person who can give an good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in...

Live chat service has been benchmarked by industry experts as a highly effective, low cost service channel when compared to phone and email support. You can provide phone support to your customers in special situations where phone interaction may resolve the issue promptly. That said, no technology is perfect, and once in a while, there...