Customer Support

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...

Have you ever worked on a challenging project and weren’t sure which SaaS tool would measure up to the task? If yes, it might be high time to add one to your tech stack. But there are an array of feature-rich tools for businesses that make it a challenge to choose one. You probably are...

Are you struggling to keep up with a flood of customer inquiries and support tickets? If so, investing in customer service automation software may be the solution you need. With the right software, you can automate repetitive tasks, such as responding to frequently asked questions and routing customer inquiries to the right department or agent....

Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...