ProProfs Live Chat Software Blog

11 Best Drift Alternatives for Your Business in 2024

In the world of customer service, instant but valuable responses are the quickest route to customer delight. Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them. Drift is a popular live chat solution...

10 Best Pure Chat Alternatives in 2024

Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...

Top 13 LiveChat Alternatives in 2024

LiveChat is a popular live chat tool renowned for its customization and prediction features. Its capability to automatically segment users based on their website behavior is truly remarkable. However, LiveChat falls short when it comes to automation, proactive support, and user-friendly navigation for new customers. Fortunately, if you’re in search of LiveChat alternatives that can...

9 Best Customer Retention Software to Reduce Churn

Medium-sized eCommerce businesses spend at least $274 on acquiring new customers. If I consider the construction industry, it costs $610. This might make you think of investing in customer retention software solutions. But, as someone who has spent years in the industry, I can assure you that finding the right retention software is harder than...

Lead Generation Chatbots: The Best Solution to Capture & Qualify Leads

Attention, business owners! Are you grappling with the challenge of generating leads on your website, despite employing various tactics? The struggle ends here! We empathize with the frustration of falling short on lead acquisition, and here we are with the ultimate solution to alleviate this pain. Brace yourself for the game-changer: the lead generation chatbot....

10 Best Customer Service Channels to Improve Your Customer Experience

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...

How To Reduce Inbound Call Volume

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...

10 Chatbot Best Practices for a Business

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...

35+ Best SaaS Tools to Grow Your Business [2024 Comparative Guide]

Let’s face the truth – the market is flooded with different SaaS options today. I think it’s a daunting task to figure out what’s the best product for your specific requirements and determine how it’s the best fit. In this blog, I will guide you to make an informed decision by suggesting different SaaS products...

15+ Best Customer Service Automation Software for 2024

Are you struggling to keep up with a flood of customer inquiries and support tickets? If so, investing in customer service automation software may be the solution you need. With the right software, you can automate repetitive tasks, such as responding to frequently asked questions and routing customer inquiries to the right department or agent....

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