ProProfs Live Chat Software Blog

Designing Chatbots for Success: Expert Best Practices & 6 Easy-to-Follow Steps

Chatbots are all the rage these days. The global chatbot market is estimated to grow from 2023’s $5.4 billion to $15.5 billion in 2028. However, do you remember the last time you talked to one of these bots? Was the chatbot able to engage you and solve your questions? Or, did you wish you could...

15+ Best Chat API’s and Messaging SDK’s [2023] – Proprofs Chat

Discover some of the best chat APIs and messaging SDKs for seamless communication and interaction. Improve customer support, user engagement, and more.

12 Best Chat Widgets for Your Website in 2024

With so many chat widget options available, choosing the best one for your website can be challenging.

How to Use Chat Transcripts to Improve Customer Engagement

Chat transcripts store all the conversations taking place between a chat operator and a website visitor, making them a vital source of information.

10 Best Android Chatbot Apps to Boost Your Productivity in 2024

As of , Android stands tall with an impressive market share of 70.8 percent, reaffirming its dominant position as the world’s leading mobile operating system. And so, missing out on Android users isn’t an option anymore. Android chatbots, in particular, have become indispensable if you want to take advantage of this extensive customer base. As...

A Detailed Guide To Types Of Chatbot And Why You Must Have Them Today!

Modern buyers don’t like hustling around for answers. They want information instantly, or they switch to the competition. You may have a help desk ticketing system in place, but let’s face it – emails can be a bit slow when it comes to addressing customer inquiries. Anything that requires a human interface automatically becomes time-consuming....

Zendesk vs LiveChat: Which One Suits Your Business the Best

Customer engagement is already the top priority when scaling your business. Businesses often use chat support tools like Zendesk and LiveChat to offer the maximum impulse in customer interaction. But the most challenging part is to choose between both. While we understand your dilemma, a feature-by-feature comparison is hard to find. Thus, this article will...

11 Best Live Chat Software for eCommerce to Increase Conversions in 2024

As online shopping continues to soar, businesses constantly seek innovative ways to connect with customers and enhance the shopping experience. In this quest for customer satisfaction and conversion optimization, live chat software has emerged as a powerful tool. But finding the best live chat software for eCommerce business can be a daunting task. Worry not!...

10 Best WooCommerce Chatbot Plugins for 2024 [Compared]

Picture this. You’ve established your online store using WooCommerce. Your products are ready to sell. You see visitors coming to your site regularly. But there’s a hitch. Visitors are coming to your site and bouncing off after some time. Why is that? Do they need help to find what they are looking for? Do they...

Chatbot Welcome Messages: Purpose, Best Practices, & More

We all know the standard welcome message: “Hello, how are you? Welcome to our website.” But what if your website had a chatbot that could engage with visitors more interestingly? Your chatbot welcome message is an opportunity that holds power to set the flow of the conversation. It is a customer’s first impression of your...

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