Customer Support

10 Steps To Achieve Greater Customer Success

10 Steps To Achieve Greater Customer Success

Customer success is not just an alternative buzzword for customer service. Rather it indicates that your business is fulfilling the key objective of delivering excellent customer support. Your brand should be able to engage your customers and help them throughout their journey of buying a product or service. Your customers should not feel the need...
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8 Practices to Increase Customer Lifetime Value of Your Business

8 Practices to Increase Customer Lifetime Value of Your Business

As a business owner, it is important to think beyond elevating your brand amidst the increasing competition. You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. However, it is high time to rise above the concept...
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The Importance of Collecting Customer Feedback

The Importance of Collecting Customer Feedback

Are you obsessed with your customers? Do you listen to them? Do you constantly interact with them? If the answer is yes, I assume you are building a healthy relationship with your customers.   To stay on top of your competitors, you need to put the needs and requirements of the customers ahead of everything....
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Top 11 eCommerce Tools to Boost Conversion (Best eCommerce Tools)

Top 11 eCommerce Tools to Boost Conversion (Best eCommerce Tools)

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies. You must be willing to...
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The Do’s and Don’ts of Excellent Customer Support on Social Media

The Do’s and Don’ts of Excellent Customer Support on Social Media

Long gone are the days when phone calls were the best way to deliver excellent customer support. Modern customers believe that social media is a new better way to interact with the brands when they have questions, problems, or concerns. According to a Smart Insights report, 63% of people expect brands to offer customer service...
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6 Reasons Why Customer Support Is an Essential Part of Your Business

6 Reasons Why Customer Support Is an Essential Part of Your Business

It takes 12 positive interactions to make up for 1 negative interaction with a customer. The worst part is, 33% of customers don’t even return after 1 negative experience. They are now served by your competitor. In short, customer support makes all the difference. One interesting thing to understand about customer service is that there...
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Expert Roundup: What Does Great Customer Service Mean to You?

Expert Roundup: What Does Great Customer Service Mean to You?

Whenever organizations ask, “what does great customer service mean to you?”, I end up saying “it depends!” And, it is true. What could be a great aspect for me can turn out to be an average aspect for others during their customer journey. But imagine this, there is an eCommerce platform that you think of...
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