ProProfs Live Chat Software Blog

10 Best Live Chat Software for Customer Support in 2024 [In-Depth Review]

Every year, live chat software companies come with new features for customer support, and that one question comes into play – “What’s the best live chat software for this year?” Now, before you get bamboozled with all the twenties and thirties of options search engines throw at you, I’m going to make things easy. Not twenty…not...

15 Best Shopify Live Chat Apps in 2024

Are you a Shopify store owner struggling with low conversion rates despite working hours to optimize it? It could be because your Shopify store customers aren’t getting the support they need when they have questions or concerns. Maybe they’re hesitant to purchase because they’re not sure about the size or fit of a product. Or...

How Live Chat on Your Website Can Maximize Conversion

Are you tired of burning cash on expensive marketing campaigns and advertisements? Live chat conversion can help your business generate qualified leads and boost sales without costing a fortune. If you are selling products on your online store, every visitor that lands on your website is a potential sale. But, if visitors are not able...

Chatbots & Virtual Assistant- Which One Should You Choose?

Artificial intelligence has brought about a paradigm shift in how businesses operate. Did you know that 35% of companies now use AI in their business in some form, and another 42% are currently exploring AI? AI-enabled applications have taken over a range of repetitive business functions, whether it is answering customer queries or managing day-to-day...

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How to Use Live Chat Software for Lead Generation

Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...

5 Best Wix Chatbots & How You Can Add One to Your Wix Website

From wise entrepreneurs to young freelancers, Wix is used by millions of users to create the best-looking websites. But creating an aesthetically appealing website is one thing, and engaging visitors is another. Do you wish you could answer visitor questions even while your team sleeps? A Wix chatbot can help you assist customers 24×7, capture high-quality leads,...

11 Best Freshchat Alternatives & Competitors Worth Considering in 2024

With a highly saturated market, finding the best Freshchat alternatives for your business is a task. Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool. But,...

Live Chat vs Messaging: All You Need to Know

What is the best communication channel for your business? Well, this one’s a real head-scratcher! Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation). But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...

Sales Chatbots: A Guide to the Benefits, Features & Best Tools in 2024

In the high-pressure sales world, every missed lead feels like a missed opportunity. I used to spend countless hours crafting personalized emails, only to be met with radio silence. Then, a year ago, I came across a game-changer—a sales chatbot. I began researching, and my initial tests were eye-opening. Sales conversations were happening 24/7, even...

What Is Conversational Marketing and Why It Is Important

Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...

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