Customer Support

“Why do website visitors give low ratings to our live chat support?” “What should I do to improve customers’ experience on my website?” “How can I get the most out of my live chat for customer support?” These are only some of the questions business managers frequently ask to improve their business performance. And while...

If you were to answer a question, “What is that one thing that customers hate the most?  What would you say? Without a doubt, it would be struggling to find a solution to their problems.  Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless...

“Instead of focusing on the competition, focus on the customer,” Scott Cook. With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out...

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it!  Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. The Need of The Hour Is your current customer service approach more convenient for you or...

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right? What if we told you that you are not...

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: 24*7 support Quick response Instant solutions  Empathy...

“I want to add live chat to Wix website.” It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in real-time. In case you are...

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...

52% of customers expressed in a survey that they are willing to pay more for speedy and efficient customer experience. While, 42% of consumers would do the same for a friendly, welcoming experience with a brand. Such numbers indicate that great quality results in huge profitability for a company. What’s more, it is also an...