Customer Support

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What Is Conversational Marketing and Why It Is Important

What Is Conversational Marketing and Why It Is Important

Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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How to Create Chatbot for a Website (Step-by-Step Guide)

How to Create Chatbot for a Website (Step-by-Step Guide)

Many sci-fi movies have unleashed the idea of robots taking over the world. And we always thought to ourselves, “Naah! That isn’t happening anytime soon.” However, almost half of the websites you visit today have a chatbot software to greet and engage you. In short, these little chatbots have already taken over the market. If...
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How to Use Live Chat Software for Customer Onboarding

How to Use Live Chat Software for Customer Onboarding

Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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12 Chatbot Mistakes That Can Be Fatal for Your Business

12 Chatbot Mistakes That Can Be Fatal for Your Business

Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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Top 15 Benefits of Chatbots for Your Business & Customers in 2024

Top 15 Benefits of Chatbots for Your Business & Customers in 2024

Chatbots can form a central aspect of your marketing and support strategy.  A chatbot benefits your business in many ways, such as higher leads, quicker issue resolution, and a well-managed sales funnel. Also, the best part of chatbots is that they are super easy to deploy and get started with. So, what does a chatbot...
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Top 11 Chatbot Software for Small Businesses

Top 11 Chatbot Software for Small Businesses

The world is becoming more connected, and with it, there is a higher demand for lower response times. No matter how well developed your website might be, you will lose crucial customers if you don’t work fast.  The digital world is constantly changing, but you can cover more ground with the best chatbots tools. If...
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12 Best Customer Support Software to Boost ROI in 2024

12 Best Customer Support Software to Boost ROI in 2024

In the competitive business environment, where customer satisfaction is the decisive factor, you require reliable and powerful customer support software.  However, finding the best customer support software for your business is nothing less than searching for a needle in a haystack.  As a customer support professional with years of experience, I know how frustrating it...
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14 Best Chatbot Builders in 2024

14 Best Chatbot Builders in 2024

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries.  As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...
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11 Best Drift Alternatives for Your Business in 2024

11 Best Drift Alternatives for Your Business in 2024

In the world of customer service, instant but valuable responses are the quickest route to customer delight.  Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them.  Drift is a popular live chat solution...
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