Customer Support

Popular Articles

How to Leverage Live Chat for Marketing

How to Leverage Live Chat for Marketing

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
Read More
A Step-by-Step Guide to Outsourcing Live Chat Services

A Step-by-Step Guide to Outsourcing Live Chat Services

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
Read More
15 Best Live Chat Software for 2022

15 Best Live Chat Software for 2022

Live chat has become an essential tool for businesses looking to maximize their support channels and improve customer service. There are so many choices out there with diverse features and pricing that it makes choosing the best live chat software difficult. So, how do you choose live chat software for the website? Live chat is...
Read More
How to Add Live Chat App to Shopify Store

How to Add Live Chat App to Shopify Store

If you own an eCommerce store at Shopify, there’s no need to explain why it is one of the popular platforms among 87% of the merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat onboard. Live chat...
Read More
A Quick Guide to Set Up Proactive Live Chat

A Quick Guide to Set Up Proactive Live Chat

Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: Improved customer retention Increased customer...
Read More
A Quick Guide on What is a Chatbot & How it Works

A Quick Guide on What is a Chatbot & How it Works

We’ve come way ahead of the time when what is a chatbot was the talk of the town.  It is one of the most effectively used customer service platforms to delight customers while equipping your reps to handle more than usual. Whether it is to get information on order tracking or simply raise a support...
Read More
How to Create & Optimize Customer Support Funnel

How to Create & Optimize Customer Support Funnel

We’ve all heard about the sales funnel and how a lead converts into a customer. But there’s another funnel that can help businesses achieve their goals – the customer support funnel. A well-defined customer support funnel strategy is different from the original sales funnel that we all know of so far. Rather than tracking the...
Read More
How to Use Social Media for Delightful Customer Service

How to Use Social Media for Delightful Customer Service

Using social media for customer service is a growing trend in all industries as it offers an unprecedented way to connect with your customers, get involved in conversations, and provide efficient and effective customer support. Customers love being able to reach out to brands on the platforms they’re already using. The convenience of not having...
Read More
How to Ask for Customer Testimonials and Make the Most Out of Them

How to Ask for Customer Testimonials and Make the Most Out of Them

If you search the web, you’ll find valuable studies and statistics on customer satisfaction. Those can help you shed light on your own customers’ behavior and understand some of their needs or struggles. But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them....
Read More
What are Customer Complaints & How to Handle these Complaints

What are Customer Complaints & How to Handle these Complaints

“Your people keep directing me from one person to another.” “I bought your product but it doesn’t deliver what it promised.” “I haven’t heard a darn thing!” If you’ve heard such customer concerns lately, then it means they’ve been through a bad customer service experience with your brand. It’s not like you wanted this, but...
Read More