Customer Support

What is the Difference Between Customer Service and Customer Support

What is the Difference Between Customer Service and Customer Support

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right? What if we told you that you are not...
Read More
40+ Live Chat Statistics for 2021

40+ Live Chat Statistics for 2021

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: 24*7 support Quick response Instant solutions  Empathy...
Read More
How to Add ProProfs Live Chat to Wix Website

How to Add ProProfs Live Chat to Wix Website

“I want to add live chat to Wix website.” It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in real-time. In case you are...
Read More
All Things About SaaS Customer Service

All Things About SaaS Customer Service

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...
Read More
How to Establish The Ultimate Omni-Channel Customer Support System

How to Establish The Ultimate Omni-Channel Customer Support System

52% of customers expressed in a survey that they are willing to pay more for speedy and efficient customer experience. While, 42% of consumers would do the same for a friendly, welcoming experience with a brand. Such numbers indicate that great quality results in huge profitability for a company. What’s more, it is also an...
Read More
How to Lower Bounce Rate & Boost Conversions with Live Chat Software

How to Lower Bounce Rate & Boost Conversions with Live Chat Software

It’s true that managing a website is not just about updating content every single day; rather it is all about improving its performance by optimizing quite a few variables like conversion rate, visitor count, search engine ranking, bounce rate etc. There is no denying that luring the attention of your audience through all the noise...
Read More