Customer Support

Popular Articles

How to Handle Multiple Chats at the Same Time
How to Handle Multiple Chats at the Same Time
What Is Multi Channel Customer Service and Why It Is Important
What Is Multi Channel Customer Service and Why It Is Important
17 Live Chat Best Practices For Sales & Customer Support
17 Live Chat Best Practices For Sales & Customer Support
A Quick Guide on What is a Chatbot & How it Works
A Quick Guide on What is a Chatbot & How it Works
How to Handle Multiple Customers at the Same Time
How to Handle Multiple Customers at the Same Time
How to Boost Customer Engagement Using Live Chat
How to Boost Customer Engagement Using Live Chat
How to Add Live Chat on Your WordPress Website
How to Add Live Chat on Your WordPress Website
How Does Live Chat Work?
How Does Live Chat Work?
5 Benefits of MS Dynamics 365 CRM & Live Chat Integration
5 Benefits of MS Dynamics 365 CRM & Live Chat Integration
10 Best LiveAgent Alternatives to Enhance Customer Support 2024

10 Best LiveAgent Alternatives to Enhance Customer Support 2024

LiveAgent is a popular help desk software that offers live chat, email, social media, and phone support. Despite its suite of tools, it may not be the best fit for your business needs. So, if you’re looking for a more affordable, user-friendly, and feature-rich LiveAgent alternative, keep reading. Whether you want to switch from LiveAgent...
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365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2024

365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2024

Imagine this: you’ve invested hundreds of dollars in a chatbot, but it’s not getting the attention you expected. You’ve deployed Customer Service Bot, Product Help Bot, and Ticketing Bot at different stages of the customer journey, yet visitors still aren’t engaging.  You ask yourself — What’s missing, after all? The answer could lie in your...
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Live Chat Support vs. Email Support: A Comparative Analysis

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels.  But the question is, which customer support medium reigns...
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What is an AI Chatbot: A Comprehensive Guide to Chatbot Software & Features

What is an AI Chatbot: A Comprehensive Guide to Chatbot Software & Features

Have you ever gotten stuck on a website, desperately searching for an answer to a simple question, only to find endless scroll buttons and unhelpful menus?   That’s where an AI chatbot comes in – virtual lifesavers that can transform online interactions. Having worked in the industry for years, I’ve been closely associated with AI chatbot...
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17 Best Live Chat Software for Startups in 2024 (Detailed List + Guide)

17 Best Live Chat Software for Startups in 2024 (Detailed List + Guide)

Picture this: You’re a startup founder juggling a million tasks. Your social media is a chaotic chatroom, emails pile up like unread newspapers, and website visitors vanish faster than a free Wi-Fi connection. Feeling overwhelmed? Here’s a lifesaver: live chat for startups.   As a customer service veteran, I’ve seen countless startups transform from chatroom chaos...
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21 Free Live Chat Software for Customer Support in 2024

21 Free Live Chat Software for Customer Support in 2024

Overflooded inbox, long hold times, and slow responses. Are these the crickets taking away your peace? We understand how frustrating it can be for businesses to receive continuous customer complaints. But what’s the solution? Live Chat Software can help your startup or small business offer delightful support to customers. But does free mean low quality?...
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