Customer Support

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9 Best Customer Retention Software to Reduce Churn

9 Best Customer Retention Software to Reduce Churn

Medium-sized eCommerce businesses spend at least $274 on acquiring new customers. If I consider the construction industry, it costs $610. This might make you think of investing in customer retention software solutions.  But, as someone who has spent years in the industry, I can assure you that finding the right retention software is harder than...
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Lead Generation Chatbots: The Best Solution to Capture & Qualify Leads

Lead Generation Chatbots: The Best Solution to Capture & Qualify Leads

Attention, business owners!  Are you grappling with the challenge of generating leads on your website, despite employing various tactics? The struggle ends here! We empathize with the frustration of falling short on lead acquisition, and here we are with the ultimate solution to alleviate this pain.  Brace yourself for the game-changer: the lead generation chatbot....
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10 Best Customer Service Channels to Improve Your Customer Experience

10 Best Customer Service Channels to Improve Your Customer Experience

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...
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How To Reduce Inbound Call Volume

How To Reduce Inbound Call Volume

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...
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10 Chatbot Best Practices for a Business

10 Chatbot Best Practices for a Business

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...
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35+ Best SaaS Tools to Grow Your Business [2024 Comparative Guide]

35+ Best SaaS Tools to Grow Your Business [2024 Comparative Guide]

Let’s face the truth – the market is flooded with different SaaS options today. I think it’s a daunting task to figure out what’s the best product for your specific requirements and determine how it’s the best fit. In this blog, I will guide you to make an informed decision by suggesting different SaaS products...
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15+ Best Customer Service Automation Software for 2024

15+ Best Customer Service Automation Software for 2024

Are you struggling to keep up with a flood of customer inquiries and support tickets? If so, investing in customer service automation software may be the solution you need. With the right software, you can automate repetitive tasks, such as responding to frequently asked questions and routing customer inquiries to the right department or agent....
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40+ Best Lead Generation Tools & Software in 2024

40+ Best Lead Generation Tools & Software in 2024

Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...
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15 Customer Retention Strategies That Still Work

15 Customer Retention Strategies That Still Work

Did you know that if you increase your customer retention efforts by 5%, it can help you boost your profits by 25%-95%? That’s right; if you have the right customer retention strategies at your disposal, your business can also boost its profits by up to 95%! But in case you’ve been lacking such strategies and...
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11 Customer Service Mistakes One Must Avoid

11 Customer Service Mistakes One Must Avoid

Are you witnessing customer attrition lately, and that too at a high rate? You certainly need to start tracking all your customer service mistakes if this is true. While it is essential to utilize the right tool for customer service, there are several other factors that impact customer satisfaction. Understand that it may not be...
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