Customer Support

How to Use Live Chat Software for Lead Generation

How to Use Live Chat Software for Lead Generation

Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...
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How Does Live Chat Work?

How Does Live Chat Work?

Imagine this: You own a clothing store that’s known for selling unique designs. Your customers love these designs and keep coming back for more. But one fine day you come across an emergency and are left with no option but to leave a “closed” sign hanging at your entrance with your contact number on it....
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Why Engagement Strategies & Investment Are Important for Customer Retention?

Why Engagement Strategies & Investment Are Important for Customer Retention?

A Forrester report highlights increasing customer retention by 5% can increase profits by up to 95%. Loyal customers spend about 30% more with brands than new customers. An investment to increase retention by 5% is surely a worthy business investment. For effective customer retention, a focused and dedicated approach needs to be kept in mind. And,...
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How CRM Systems Can Help You Provide Better Customer Service

How CRM Systems Can Help You Provide Better Customer Service

People stop doing business with a brand if they get subjected to poor customer service. Numbers don’t lie. More than 50% of customers stop giving business to brands that did not stand up to their customer service expectations. And due to poor customer service, many organizations across the globe have incurred a loss of $1.6...
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How to Add Live Chat on Your WordPress Website

How to Add Live Chat on Your WordPress Website

“I want to add live chat to my WordPress website, but don’t know how to begin.” Trust us when we say that adding that little live chat project on your WordPress website is easy and hardly takes a few minutes to take it live. But if you’re still having second thoughts on the “easy” part,...
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How to Improve Customer Service in eCommerce Business

How to Improve Customer Service in eCommerce Business

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of eCommerce businesses fail and one of the reasons for this failure is poor customer service. On the contrary, research by Harvard Business Review proves that people spend up to...
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Top 9 Customer Service Trends to Watch in 2021

Top 9 Customer Service Trends to Watch in 2021

A robust customer service strategy helps your brand increase its customer base and also keep its existing ones delighted. However, building an amazing strategy requires an organization to keep up with the changing customer service trends every year. While many experts in this segment may offer you great insights, finding all the trends at one...
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5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. However, there are times when you may not interact with them for months or even years! That’s when you...
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Live Chat vs Chatbots: What You Need to Know

Live Chat vs Chatbots: What You Need to Know

You must have heard this a lot: Customers want their issues resolved, and they want it done now And why shouldn’t they? They are aware that organizations use tools like live chat software, ticketing systems, and online repositories to make the support process seamless. When it comes to instant support, we think of live chat...
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12 Channels to Capture Customer Feedback

12 Channels to Capture Customer Feedback

Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...
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