Customer Support

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20 Live Chat Etiquette Tips to Boost Your Customer Satisfaction

20 Live Chat Etiquette Tips to Boost Your Customer Satisfaction

“Hey there! I’m Nathan, your guide for the day. How can I help you?” When visitors come across such welcoming live chat messages on your website, you encourage them to engage with your brand. Such live chat etiquettes can help you build the right relationship with prospects and help you boost sales and build loyalty. ...
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How to Lower Bounce Rate & Boost Conversions with Live Chat Software

How to Lower Bounce Rate & Boost Conversions with Live Chat Software

It’s true that managing a website is not just about updating content every single day; rather it is all about improving its performance by optimizing quite a few variables like conversion rate, visitor count, search engine ranking, bounce rate etc. There is no denying that luring the attention of your audience through all the noise...
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How to Handle Difficult Customers

How to Handle Difficult Customers

Generating new business and growing your company is surely a tough task. Winning new business and then providing world-class customer service is surely not without its ups and downs. You do your best to build out a team—inside sales, outside sales, customer success—to get them to work as an efficient, customer-focused unit. You train them...
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104 Customer Service Statistics & Facts of 2022

104 Customer Service Statistics & Facts of 2022

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Perhaps one of the greatest risks to company reputation today is that a single disgruntled customer has the power...
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How to Build Trust With Your Customers

How to Build Trust With Your Customers

How to build trust with your customers? It isn’t easy for customers to stick with a brand for long, making it difficult for brands to build a trustworthy and long lasting relationship with customers. They end up shifting from one brand to another searching for an overall amazing experience. Product quality, security and data privacy,...
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9 Essential Tips for Winning at Customer Success

9 Essential Tips for Winning at Customer Success

Technology has changed communication norms for good. With ongoing technological developments, a new term is born: Globalism. Thanks to its combination with the internet, there are no limits for communication. You can reach whoever you want, whenever you want, at any circumstances as long as you have a battery and an internet connection. This created...
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10 Steps To Achieve Greater Customer Success

10 Steps To Achieve Greater Customer Success

Customer success is not just an alternative buzzword for customer service. Rather it indicates that your business is fulfilling the key objective of delivering excellent customer support. Your brand should be able to engage your customers and help them throughout their journey of buying a product or service. Your customers should not feel the need...
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