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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

5 Benefits of MS Dynamics 365 CRM & Live Chat Integration

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
“Your most unhappy customers are your greatest source of learning”— Bill Gates, Microsoft No matter what industry or business you are in, customers are your most important assets and maintaining customer relationships is one of the crucial steps for growing your business. All you need to do is keep yourself abreast with tools and technologies...
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9 Ways Your Customer Communication Can Increase Referrals

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
It’s no secret that businesses put a lot of effort into finding new customers. However, putting effort towards returning customers can turn out to be more beneficial. In fact, studies show that repeat customers tend to spend more money than new customers. On top of that, they’re likely to refer your business to their friends....
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12 Do’s & Don’ts of Live Chat Support for Your Website

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Live chat is undeniably one of the leading tools that promises instant messaging and high convenience. No wonder the global live chat software market is estimated to reach a whopping $987.3 million by 2023! Today’s customers do not have the patience to listen to the irritating elevator music on loop while on hold or wait...
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How to Increase Online Sales Using Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Customer acquisition and conversion strategies have been through remarkable rounds of innovations in the last few years. Online businesses are constantly trying to leverage their sales and business by using social media platforms to their full potential. They are trying their best to get the right brand messaging across while connecting efficiently with every single...
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Why Understanding Clients Tone of Voice Is Key to Good Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. A major reason as to why companies invest so heavily in things like customer service training programmes, and why they put so much effort into handling feedback, queries, and complaints. With that being said, one...
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100+ Live Chat Canned Responses for Support, Sales & Everything In Between

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 19 Feb, 2025
Struggling to keep up with the relentless tide of customer inquiries? You’re not alone!  In the digital age, where instant gratification is the norm, the pressure to respond swiftly and effectively to customer messages can be overwhelming.  Enter live chat canned responses! These pre-written messages are the perfect solution for delivering quick, accurate, and consistent...
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Ever Considered Adding a Live Chat to Your Digital Classroom

Written by Updated: 24 Feb, 2025
The “chalk and blackboard” model ruled the education sector until digital classrooms took the world by storm. The offline model has many limitations such as attending a physical classroom and paying for hefty accommodation if someone is moving across cities. The digital model, on the other hand, is convenient and a participant can learn any...
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