Customer Support

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How to Create Perfect Live Chat Customer Experience

How to Create Perfect Live Chat Customer Experience

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. The Need of The Hour Is your current customer service approach more convenient for you or...
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What is the Difference Between Customer Service and Customer Support

What is the Difference Between Customer Service and Customer Support

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right? What if we told you that you are not...
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40+ Live Chat Statistics for 2024

40+ Live Chat Statistics for 2024

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: 24*7 support Quick response Instant solutions  Empathy...
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How to Add Live Chat to Wix Website

How to Add Live Chat to Wix Website

“I want to add live chat for Wix to enhance communication with my visitors.“ It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in...
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All Things About SaaS Customer Service

All Things About SaaS Customer Service

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...
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How to Establish The Ultimate Omni-Channel Customer Support System

How to Establish The Ultimate Omni-Channel Customer Support System

52% of customers expressed in a survey that they are willing to pay more for speedy and efficient customer experience. While, 42% of consumers would do the same for a friendly, welcoming experience with a brand. Such numbers indicate that great quality results in huge profitability for a company. What’s more, it is also an...
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20 Live Chat Etiquette Tips to Boost Your Customer Satisfaction

20 Live Chat Etiquette Tips to Boost Your Customer Satisfaction

“Hey there! I’m Nathan, your guide for the day. How can I help you?” When visitors come across such welcoming live chat messages on your website, you encourage them to engage with your brand. Such live chat etiquettes can help you build the right relationship with prospects and help you boost sales and build loyalty. ...
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