Customer Support

Popular Articles

5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. However, there are times when you may not interact with them for months or even years! That’s when you...
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Live Chat vs Chatbots: A Detailed Comparative Analysis

Live Chat vs Chatbots: A Detailed Comparative Analysis

Quick issue resolution is not just a way to stand out, but an absolute necessity to survive in a competitive marketplace. Customer frustration results in churn. This is why organizations use a range of support techniques to ensure that clients receive adequate support, as and when they need it.  However, picking the right support channel...
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12 Channels to Capture Customer Feedback

12 Channels to Capture Customer Feedback

Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...
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Expert Advice to Improve Customer Service This Holiday Season

Expert Advice to Improve Customer Service This Holiday Season

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...
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7 Tips for Building a Memorable Customer Experience This Holiday Season

7 Tips for Building a Memorable Customer Experience This Holiday Season

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...
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12 Benefits of Using a Live Chat on Website (Expert Advice)

12 Benefits of Using a Live Chat on Website (Expert Advice)

Looking for benefits of live chat that can convince you to adopt a tool for it? Guess what? You’ve landed at the right place! Today, customers no longer rely on just one option to fulfill their needs. They are exposed to various products daily, each promising exceptional features and functionality. So, why should existing and...
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Delighting Your Customers On The Go Using Live Chat Mobile App

Delighting Your Customers On The Go Using Live Chat Mobile App

Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: Annually US companies lose $62 billion due to bad customer service 74% customers switch to a different option in market if their purchasing experience has been too difficult 51% customers...
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5 Cringeworthy Customer Service Experiences (and How to Avoid Creating Them)

5 Cringeworthy Customer Service Experiences (and How to Avoid Creating Them)

We’ve all been there. After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Inaction, rudeness and failure to take ownership of their mistakes – these are just some of the negative approaches to...
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