Customer Support

A Forrester report highlights increasing customer retention by 5% can increase profits by up to 95%. Loyal customers spend about 30% more with brands than new customers. An investment to increase retention by 5% is surely a worthy business investment. For effective customer retention, a focused and dedicated approach needs to be kept in mind. And,...

People stop doing business with a brand if they get subjected to poor customer service. Numbers don’t lie. More than 50% of customers stop giving business to brands that did not stand up to their customer service expectations. And due to poor customer service, many organizations across the globe have incurred a loss of $1.6...

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of eCommerce businesses fail and one of the reasons for this failure is poor customer service. On the contrary, research by Harvard Business Review proves that people spend up to...

A robust customer service strategy helps your brand increase its customer base and also keep its existing ones delighted. However, building an amazing strategy requires an organization to keep up with the changing customer service trends every year. While many experts in this segment may offer you great insights, finding all the trends at one...

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. However, there are times when you may not interact with them for months or even years! That’s when you...

Quick issue resolution is not just a way to stand out, but an absolute necessity to survive in a competitive marketplace. Customer frustration results in churn. This is why organizations use a range of support techniques to ensure that clients receive adequate support, as and when they need it.  However, picking the right support channel...

Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...

It’s disheartening to see your Shopify store customers abandon their carts. The feeling further magnifies when you get to know that cart abandonment leaves a 97.9% gap in conversions. As scary as this sounds, you need a recovery plan in place like adding a live chat to Shopify store. But before you reach that level,...