ProProfs Live Chat Software Blog

How to Throw a Customer Appreciation Party

Customers like the idea of getting special treatment from brands they regularly shop with. That’s why when they find free samples or get access to free vouchers, they are likely to place the brand in their list of favorites. Question is, how do you set yourself apart from others in the business? No doubt, the...

Don’t Just Talk to Your Employees – Communicate!

When it comes to interacting with your employees and helping them grow as individuals in your organization, consider the following question: Are you just talking to your employees or are you communicating with them? There’s a distinct difference and you would do well to understand why one is superior to the other. #Talking vs. Communicating...

Why Angry Customers are Important for a Successful Business

It is needless to say that customers are the most important aspect in any kind of business. Whether you are selling hotdogs on a sidewalk stall or dealing in heavy machinery online, customers are driving your business. But how do you deal with an angry customer, who is yelling at your staff, spreading bad word...

7 Successful Ways To Retain Customers in a Startup

While I was researching on customer retention and how can I compile the most valuable information on this topic, I came across this blog on customer retention which had one of the most weird openings: “As part of a startup business, you’ll know that there is no greater desire to win your first customer or...

The Perfect Training Plan for Live Chat Executives

Live chat software has entered the business world on the red carpet. It became a viral phenomenon in the last couple of years, and almost every company that wants to develop a strong online presence has live chat imbedded in their web design. But this new method of dealing with the customer’s needs also brought...

Benefits of Integrating Live Chat with Help Desk Tools

Improving customer support is one of the top priorities in the business world, and there are many minor improvements to be made. Nowadays, we have a lot of online customers, who love to shop either on website, or even order via social networks. A lot of things that weren’t possible 20 years ago are now...

The Future of Live Chat – Rise of Chatbots

One of my favorite genre of movies is Sci-Fi, simply because it expands the horizon of one’s imagination with the impeccable visuals and futuristic “stuff”. And the most astonishing thing is that a lot of it is coming to life! As a Sci-Fi nerd, I can proudly say that artificial intelligence is a reality now....

Live Chat Software: Evolution, Success and Future

Being a customer service representative nowadays can be considered to be a blessing or a curse. Today, it is much easier to connect to customers at any time through various communication channels. But, these same customers expect the customer service to speak to them through various communication channels whenever they want to and throughout the...

The Benefits of Having Live Chat on your Educational Website

The world is changing at a rapid pace, which is presenting every establishment out there with new challenges. The mobile and internet industry have developed a lot in the past few years, making some of our everyday activities unimaginable without access to the web. Educational institutions are not excluded from this process. It seems that...

Reduce Shopping Cart Abandonment on Your Website Using Live Chat Software

How many times has it happened that you’re on an online store, you put what you need in the cart and after reaching to the final checkout stage, you realize the price of your item just doubled because of shipping, taxes and packaging? EVERY TIME! I have gone through the same like a gazillion times,...

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