Customer Support

Popular Articles

How to Handle Multiple Chats at the Same Time
How to Handle Multiple Chats at the Same Time
What Is Multi Channel Customer Service and Why It Is Important
What Is Multi Channel Customer Service and Why It Is Important
17 Live Chat Best Practices For Sales & Customer Support
17 Live Chat Best Practices For Sales & Customer Support
A Quick Guide on What is a Chatbot & How it Works
A Quick Guide on What is a Chatbot & How it Works
How to Handle Multiple Customers at the Same Time
How to Handle Multiple Customers at the Same Time
How to Boost Customer Engagement Using Live Chat
How to Boost Customer Engagement Using Live Chat
How to Add Live Chat on Your WordPress Website
How to Add Live Chat on Your WordPress Website
How Does Live Chat Work?
How Does Live Chat Work?
5 Benefits of MS Dynamics 365 CRM & Live Chat Integration
5 Benefits of MS Dynamics 365 CRM & Live Chat Integration
Expert Advice to Improve Customer Service This Holiday Season

Expert Advice to Improve Customer Service This Holiday Season

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...
Read More
7 Tips for Building a Memorable Customer Experience This Holiday Season

7 Tips for Building a Memorable Customer Experience This Holiday Season

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...
Read More
10 Reasons Why Live Chat is a Game-Changer for Customer Service

10 Reasons Why Live Chat is a Game-Changer for Customer Service

Quick, efficient, and customer-focused—that’s live chat for you! No wonder industries from eCommerce to SaaS, and B2B to B2C, all swear by it to tackle customer queries in real-time. Offering quick answers and seamless support, live chat has shifted from a “good-to-have” feature to a core component of delivering a delightful customer experience.  Benefits of...
Read More
Delighting Your Customers On The Go Using Live Chat Mobile App

Delighting Your Customers On The Go Using Live Chat Mobile App

Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: … make it clear that providing a delightful experience to all customers isn’t an easy target for organizations today. A lot of these statistics are an outcome of situations like:...
Read More
5 Cringeworthy Customer Service Experiences (and How to Avoid Creating Them)

5 Cringeworthy Customer Service Experiences (and How to Avoid Creating Them)

We’ve all been there. After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Inaction, rudeness and failure to take ownership of their mistakes – these are just some of the negative approaches to...
Read More
7 Compelling Reasons Why You Should Listen to Your Customers

7 Compelling Reasons Why You Should Listen to Your Customers

Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...
Read More
How Online Chat Support Affects Customer Happiness

How Online Chat Support Affects Customer Happiness

Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...
Read More
How to Build a Effective Customer Engagement Strategy (Marketing Tips)

How to Build a Effective Customer Engagement Strategy (Marketing Tips)

Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...
Read More