Customer Support

Shopping cart abandonment may sound as a pretty abstract concept to the people who’ve recently entered the world of e-commerce. However, this is a situation all online retailers experience on a daily basis, no matter how successful their businesses are.Truth is, there are plenty of factors that causes cart abandonment. Every action that impacts purchases...

Is live chat helping my support team achieve their customer service and sales goals? That’s a valid question that can be answered by tracking the right live chat metrics and KPIs. Chat analytics assist you in understanding real-time customer satisfaction rates and help you gauge the performance of each support team member. To help you...

Click Here To Zoom Image. Copy and paste this snippet to embed this visual <img src=”https://www.proprofs.com/c/wp-content/uploads/2017/04/customer-support-software.png” width=”100%” height=”100%”> What is the key quality a good customer services professional should have? Well, the best answer can never be just one. There are many traits your team needs to have, and believe it or not, more than...

For business owners, real-time engagement with customers on social media isn’t merely appropriate; it is also necessary. On Twitter, for example, they are expected by 70 percent of users to respond to comments and feedback — with 53 percent wanting the response to happen in less than an hour. Meanwhile, on Facebook, businesses’ response rates...

In today’s competition-driven marketplace, there is hardly any organization that does not aim to be customer-oriented and recognizes how crucial employees are to achieve this goal. But like it or not, only a handful of organizations are succeeding in building a customer-focused culture where clients are treated like kings and being offered top-class customer service...

Today’s consumers are more empowered than ever before. They know what they’re looking for. They have the capacity to conduct exhaustive research in order to determine where they want to buy from. And they’re not afraid to take their business elsewhere if they have a negative experience with a company or when a brand generates...

Customers like the idea of getting special treatment from brands they regularly shop with. That’s why when they find free samples or get access to free vouchers, they are likely to place the brand in their list of favorites. Question is, how do you set yourself apart from others in the business? No doubt, the...

When it comes to interacting with your employees and helping them grow as individuals in your organization, consider the following question: Are you just talking to your employees or are you communicating with them? There’s a distinct difference and you would do well to understand why one is superior to the other. #Talking vs. Communicating...