Customer Support

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The Benefits of Having Live Chat on your Educational Website

The Benefits of Having Live Chat on your Educational Website

The world is changing at a rapid pace, which is presenting every establishment out there with new challenges. The mobile and internet industry have developed a lot in the past few years, making some of our everyday activities unimaginable without access to the web. Educational institutions are not excluded from this process. It seems that...
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How to build a live chat that guarantees customer delight!

How to build a live chat that guarantees customer delight!

Customer service in my opinion is the epitome of a “thankless job”. You need to listen to people’s infuriating comments about a service or product which is not provided by you and on top of that, you always have to be nice! It doesn’t matter whether you are working in a retail store, call center...
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Live Chat ROI: Transform Conversations Into Conversions

Live Chat ROI: Transform Conversations Into Conversions

Ever find yourself subconsciously anticipating a popup at the lower-right corner of every website you visit? You’re not alone. That’s how live chat has become synonymous with having a website and online business. Even 79% of businesses agree that live chat positively impacts revenue, sales, customer satisfaction, and loyalty. Live chat offers diverse return on...
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3 Ways to Help Real Time Visitors Through Live Chat Support

3 Ways to Help Real Time Visitors Through Live Chat Support

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue...
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Effective and Efficient Live Chat Technology for Online Retailers

Effective and Efficient Live Chat Technology for Online Retailers

Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in...
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Grow your eCommerce business with Live Chat

Grow your eCommerce business with Live Chat

In present day live chat technology is growing rapidly, business group are opting different ways to compete in the technology industry. Initially the customer was disconnected from e commerce sites as there were none to answer their question in real time with an accuracy. Now to get connected with customers and engage them regarding their...
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Steps to Integrate live chat Software with Prestashop – ProProfs Chat

Steps to Integrate live chat Software with Prestashop – ProProfs Chat

You need to follow these steps to integrate Live Chat Software with PrestaShop. These steps will help you in adding ProProfs Chat Button on your PrestaShop page. Step 1 –• Download the plug-in application.• Login into your Prestashop Administrator Account. Step 2 – Go to the Module Section in top menu bar and upload ProProfs...
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Characteristics of Live Chat Agents

Characteristics of Live Chat Agents

An effective live chat agent is the face of a company. He will be the only person who can give an good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in...
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