Home  ›   Blog   ›  ProProfs Editorial Team
ProProfs Editorial Team

Author

ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

What Are Chatbot Intents? Types, Benefits & Best Practices Explained

Written by , Customer Service & Engagement Experts Updated: 24 Oct, 2025
After working with chatbots for half a decade, I’ve learned that even the most advanced AI can fall short if it doesn’t get what people are really saying. That’s where chatbot intents take the lead. They’re what help a bot move from just answering questions to actually understanding user goals and context. When I built...
Read More

How to Train a Chatbot With Your Own Data for Accurate, Instant Answers

Written by , Customer Service & Engagement Experts Updated: 8 Aug, 2025
As our customer base grew, I saw a clear pattern—our support team was answering the same questions repeatedly. Common queries like:• “What’s your pricing?”• “How do I reset my password?”• “How do I get started with your product?” They were simple questions, but time-consuming. We tried using rule-based bots, but they lacked context and failed...
Read More

AI Chatbots for Manufacturing: Shaping the Future of Production and Support

Written by , Customer Service & Engagement Experts Updated: 4 Aug, 2025
As someone closely associated with the manufacturing industry, I know the constant struggles —endless customer inquiries, supply chain delays, bulk order requests, and missed vendor communications. Managing all this manually slows things down.  Thankfully, here’s where AI chatbots for the manufacturing industry can simplify things. These powerful bots can do wonders for your manufacturing business—automate...
Read More

Top 10 Insurance Chatbots for 2025: Features, Benefits & Real-Life Examples

Written by , Customer Service & Engagement Experts Updated: 26 Feb, 2025
We all know how stressful dealing with insurance can be—endless paperwork, long waits, and policies that leave you scratching your head.  But here’s the good news: insurance chatbots are here to change that!  These bots can be designed to help answer questions right away, guide customers through claims, and even give personalized quotes—without the headache. ...
Read More

What is Chatbot Containment Rate: Definition, Importance & Best Practices

Written by , Customer Service & Engagement Experts Updated: 26 Feb, 2025
Customer service is evolving with chatbots, but do you know how well yours is performing? One crucial metric to watch is the chatbot containment rate—it shows how well your bot is handling queries on its own. A high containment rate sounds great, right? But here’s the catch—it doesn’t always mean better customer satisfaction. If users...
Read More

How to Make Your Chatbot Sound More Natural: 10 Expert Tips

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
“Input received. Processing request.“– Nothing kills a conversation faster than a robotic chatbot response.  We’ve all experienced it, trying to get quick help but only to receive stiff, unnatural replies that feel anything but human. To keep users engaged, you need to make your chatbot sound natural—like a real conversation, not a scripted bot. The...
Read More

AI Chatbots in Customer Experience: Benefits, Future Prospects & Examples

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Think about the last time you needed help online and got an immediate response—chances are, it was an AI chatbot.  AI chatbots in customer experience are changing the way businesses engage with customers, offering fast and accurate support round the clock. By automating common inquiries, they free up human agents for more complex issues, ensuring...
Read More

AI Chatbot Security: Key Risks, Essential Checklist & Action Plan (2025)

Written by , Customer Service & Engagement Experts Updated: 5 Aug, 2025
You’re chatting with a bot, sharing personal details, and suddenly you think—how safe is this conversation? It’s a question we all should ask. After all, chatbot security is critical as these digital assistants handle sensitive details like passwords, credit card numbers, and personal data.  So, how do we make sure our chats stay private and...
Read More

What is Chatbot Testing? Types, KPIs & Best Practices to Know

Written by , Customer Service & Engagement Experts Updated: 31 Jul, 2025
Imagine you’re browsing a website, and a chatbot pops up to help. But the moment you start typing, it either fumbles your request or goes silent. Frustrating, right? That’s exactly the problem chatbot testing solves. By thoroughly testing your chatbot, you can ensure it functions smoothly, delivers relevant responses, and provides a seamless user experience....
Read More