Customer Support

You’re on a vacation with your family, and you’ve booked a room in a hotel – you went a long time ago. You get to the hotel, sit down at the restaurant and before you realize, a steward walks up to you with a cup of your favorite ginger lemon black tea; without sugar and...

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue...

Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in...

In present day live chat technology is growing rapidly, business group are opting different ways to compete in the technology industry. Initially the customer was disconnected from e commerce sites as there were none to answer their question in real time with an accuracy. Now to get connected with customers and engage them regarding their...

You need to follow these steps to integrate Live Chat Software with PrestaShop. These steps will help you in adding ProProfs Chat Button on your PrestaShop page. Step 1 –• Download the plug-in application.• Login into your Prestashop Administrator Account. Step 2 – Go to the Module Section in top menu bar and upload ProProfs...

An effective live chat agent is the face of a company. He will be the only person who can give an good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in...

Like any other customer service channel, live chat also raises the bar on customer expectations which you are obligated to fulfill in order for you to sustain long term relationships with your customers and enhance your customer base. If you look at this metric closely, you will notice that this is a two-way partnership when...

As one of the most widely used service channels at your contact center, live chat has finally found its rightful place as a communication metric which not only builds bridges with customer communities but also sustains them long term. This level of customer connection comes at a price that your organization can afford with considerable...

Live chat service has been benchmarked by industry experts as a highly effective, low cost service channel when compared to phone and email support. You can provide phone support to your customers in special situations where phone interaction may resolve the issue promptly. That said, no technology is perfect, and once in a while, there...

It isn’t normally our style here at ProProfs Chat to flaunt numbers especially since we didn’t create them directly. Having said that, we believe that numbers communicate messages as well as a writing or two on the wall: Between 2010 and 2013, live chat usage rose by 24% across the board for customer support according...