ProProfs Live Chat Software Blog

Intercom VS Drift: Which is Your Best Customer Support Option

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...

How to Add Live Chat to Your Website for Free in Just 10 Minutes (Quick Guide)

If you are on this page, chances are you have made up your mind to add live chat to your website without any cost as a customer support and lead generation platform. And we must say, it’s going to be the best business decision of your life! Adding chat to your website can prove to...

How to Reduce Customer Support Costs for Your Business

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...

Build Your Email List with Chatbots

Email marketing stands out from the crowd of digital marketing strategies as it boasts a successful median ROI of 122%. But, of course, you can’t build a house without bricks, and you can’t use email marketing without an email list. That’s why adding a chatbot to the concoction will help you capture and increase your...

10 Best eCommerce Chatbots to Boost Conversions in 2024

In an era dominated by the fusion of artificial intelligence and eCommerce, finding the best eCommerce chatbot is pivotal for staying competitive. The significance of these automated conversational agents is underscored by their ability to streamline customer interactions and significantly improve conversion rates. But finding the best eCommerce chatbot for your business isn’t easy if...

Intercom VS. Zendesk: Which Live Chat Software is the Best?

What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...

13 Best WordPress Chatbot Plugins in 2024

What are the best WordPress chatbot plugins? If that’s got you worried, you are not alone. Many businesses are looking for the best WordPress chatbot. And their reasons may differ from yours. Some may want a chatbot on their WordPress website to welcome visitors. Some may want to help their operators avoid the constant brunt...

Top 11 Magento Live Chat Extensions in 2024

On the hunt for that perfect live chat extension for your Magento store? I get it. You want to chat with your customers like they’re right there with you, browsing through your products. Well, you’re in luck! I’ve done the legwork and picked out the best Magento live chat extensions out there. So, if you’re...

Best Olark Alternatives: 10 Competitors to Consider in 2024

Want to switch from Olark but don’t know what to choose instead? If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match. Our team has collaborated and created a quick guide for you. We will cover the following...

10 Best Shopify Chatbots to Upscale Your Business in 2024

As an eCommerce professional, I have always sought ways to enhance customer satisfaction and engagement on my Shopify store. Over the years, I have extensively researched and tested various chatbot tools to facilitate seamless customer support and automate repetitive tasks. In this blog post, I will share my top picks for the 10 best Shopify...

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