Customer Support

Popular Articles

Top 11 Tidio Live Chat Alternatives & Competitors

Top 11 Tidio Live Chat Alternatives & Competitors

“Notification system needs to be better about notifying us of new chats.” – A customer review on G2.com “One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had...
Read More
11 Best Tawk.to Alternatives for Improved Customer Service in 2024

11 Best Tawk.to Alternatives for Improved Customer Service in 2024

Did you know that Tawk.to has the leading market share of 21.41% when it comes to live chat technologies? At this point, you might wonder-  Why even look for a Tawk.to alternative? After all, businesses trust Tawk.to to handle their customer interactions. You might be tempted to join them and use it as your full-time...
Read More
7 Prominent Types of Customer Service Your Business Should Know About

7 Prominent Types of Customer Service Your Business Should Know About

Giving your customers a top-notch service experience is essential if you want your business to grow. However, multiple challenges wait ahead of you that easily hamper both your customers and your experience. This makes it difficult to decide on what type of customer service we should offer to customers. The types of customer service you...
Read More
10 Best Chatbot Software for Enhanced Customer Service in 2024

10 Best Chatbot Software for Enhanced Customer Service in 2024

Did you know that the chatbot software market is poised to explode, reaching a massive $9.4 billion by the end of 2024?  That’s crazy, and as someone who has extensively used various chatbot software solutions and deployed their best features, I have seen firsthand how most chatbots are slashing response times and offering round-the-clock assistance. ...
Read More
How to Leverage Live Chat for Marketing

How to Leverage Live Chat for Marketing

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
Read More
A Step-by-Step Guide to Outsourcing Live Chat Services

A Step-by-Step Guide to Outsourcing Live Chat Services

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
Read More
How to Add Live Chat App to Shopify Store

How to Add Live Chat App to Shopify Store

If you own an eCommerce store at Shopify, there’s no need to explain why it is one of the popular platforms among 87% of the merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat onboard. Live chat...
Read More
A Quick Guide to Set Up Proactive Live Chat

A Quick Guide to Set Up Proactive Live Chat

Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: Improved customer retention Increased customer...
Read More
What is a Chatbot? A Comprehensive Tool for Customer Engagement

What is a Chatbot? A Comprehensive Tool for Customer Engagement

Do you feel frustrated by repeated customer inquiries outside your working hours? Do you wish you had a solution to back you up?  Well, we understand your pain of losing potential customers because of odd-time inquiries. But worry no more. A chatbot is the solution. If you are scratching your head, thinking, “what is a...
Read More
How to Create & Optimize Customer Support Funnel

How to Create & Optimize Customer Support Funnel

We’ve all heard about the sales funnel and how a lead converts into a customer. But there’s another funnel that can help businesses achieve their goals – the customer support funnel. A well-defined customer support funnel strategy is different from the original sales funnel that we all know of so far. Rather than tracking the...
Read More